Heart Havens seeks a dynamic Residential Director to oversee the daily operations of Heart Havens’ residential services. This position directly supervises programmatic roles, evaluates service quality for all Heart Havens’ operations, and facilitates professional relationships with stakeholders. The Operations Director is responsible for identifying and creating program processes through collaboration with the Administrative Team and ensuring processes align with federal and state regulations, and Heart Havens’ Mission and Core Values.

At every level of our organization, we look for people who think creatively, are team players, have strong attention to detail, and are passionate about providing inclusive communities for people with a developmental disability. As an Operations Director, you will empower adults with a developmental disability to live full, vibrant, and happy lives.

One thing is for sure: YOU can make a difference at Heart Havens!

Minimum Education and Experience: Four (4) year degree in Human Services or related field with a minimum of two (2) years related experience and meets Qualified Developmental Disability Professional (QDDP) standards.

• Must be able to work independently with minimal supervision.
• Excellent supervisory skills, including ability to provide employee recognition and to clearly communicate expectations of others.
• Superior interpersonal, oral and written communication skills.
• Ability to establish priorities and carry out activities accordingly.
• Must be reliable in meeting deadlines and submitting quality deliverables.
• Ability to create a welcoming, motivating, and team-oriented work environment.
• Must be able to complete training regarding risk management, conducting investigations, root cause analysis, and the use of data to identify trends and potential risk patterns.
• Must have proficient computer skills in Microsoft Word and Excel.
• Must maintain required certifications: Therapeutic Options, Medication Administration, and First Aid/CPR/AED.

• Provides guidance to the Senior Program Manager on residential program processes and materials to ensure efficiency, accuracy of documentation, and address deficits with meeting regulatory requirements.
• Provides supervision and guidance to the Quality Assurance Coordinator on quality improvement program policies and procedures, risk management activities, and evaluation and monitoring of service quality in Heart Havens programs.
• Provides guidance to the Quality Assurance Coordinator on establishment of measurable goals and objectives (SMART goals), and updates to the organization’s Quality Improvement Plan at least annually.
• Provides supervision to the Service Facilitator with Individual Support Plan (ISP) development that includes writing Residential Part V’s and quarterly reports and completing required actions in WaMS.
• Monitors regulatory changes and updates from DBHDS, DMAS and other governing bodies, identifies non-compliance or processes in need of improvement, and develops policy or procedural changes to maintain compliance.
• Collaborates with team members to comprehensively address training deficits, identify growth opportunities, plan for staff development, develop quality improvement efforts, mitigate potential risks and harm, and identify trends and patterns.
• Responds to external audits, inspections, and processes, such as licensing inspections, mortality reviews, and HCBS audits.
• Reviews and approves incident reports (General Event Reports), including follow up actions.
• Serves as a Serious Incident Reporter in DBHDS’s CHRIS system and maintains trainings on serious incident reporting guidelines set by the Department.
• Leads Corrective Action planning and implementation in response to serious incidents by assigning duties to team members and monitoring follow up.
• Supervises all elevated staff concerns and progressive discipline, involving the Senior Operations Director and Human Resources Director, as appropriate.
• Processes resident intake and discharge and assigns activities to relevant team members.
• Functions as additional point of contact for Support Coordinators, family members, and substitute decision makers.
• Responds to individual and program site emergencies, as needed.
• Performs other job-related duties as assigned.

FLSA Status: Exempt

Complete benefit package:

Paid Sick & Vacation leave

Medical

Dental

Vision

Education Assistance

Retirement Plan

Life Insurance & AD&D

Long Term Disability Insurance

Voluntary Insurance

Employee Referral Bonuses

In order to be employed as an Operations Director, candidates must comply with state background screening requirements.

Heart Havens is committed to equal access and opportunity for everyone. Heart Havens does not discriminate on the basis of race, ethnicity, color, religious affiliation, national origin, age, sex, marital status, sexual orientation, gender identity, disability, medical condition, or veteran status in employment, partnership or program delivery.