Job Title: Order Entry Specialist

FLSA Status: Non-Exempt
Department: Order Management

Entry-level

Summary:
The Order Management Specialist position provides support for our Door-to-Door Sales Agents as well as processing various orders, answer calls and email tasks in regards to customers’ service needs. The position is offered full-time. The hours are from noon to 9:00 p.m.

Duties and Responsibilities:

• Processes new service orders and schedules installation of new services sold by DTD Agents received in the Real Time Results System
• Process upgrades and changes requested by Door to Door Agents by phone/email
• Answers incoming telephone calls and responds to requests regarding sales, billing and service issues in a timely and accurate manner, while maintaining an efficient and professional demeanor.
• Identifies and escalates priority issues; when necessary, transfers calls to the appropriate department.
• Provides accurate product and service information to Sales
• Uses computer systems to identify, research, and resolve customer issues;
• Accurately completes required paperwork and/or documentation associated with each job assignment and/or customer interaction.
• Coordinates with other departments as necessary to ensure customer satisfaction and problem resolution.
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High School diploma or equivalent required. Excellent oral communications skills including active listening skills and telephone etiquette are required. Must be able to calculate figures and amounts. Must be able to operate office equipment to include telephone, headset, computer, printer, and calculator. Must be able to multi-task and function effectively and consistently in a fast-paced environment.

***Bilingual a plus!

Computer Skills:

Word processing, Spreadsheets, Internet software, E-mail

Physical Demands/Working Conditions:

Must be able to sit or stand continuously for extended periods of time. Must be able to perform repetitive tasks such as data entry and using telephone.