Job description

The Property:

The Grand Adirondack Hotel looks to its storied past through a modern lens be a vibrant hub in the heart of Lake Placid for travelers and locals alike. It is designed for those with an appreciation for new adventures and the laid-back luxury of the Grand Adirondack hotels of the past.

Whether you are seeking to work at a place that inspires you, allows you to grow with new opportunities, work beside teammates who feel like family, or take advantage of everything the Adirondacks have to offer on your down time, the Grand Adirondack Hotel helps you live life to its fullest, no matter how you define it. We’re looking for team members committed to providing authentic, down-to-earth service at its finest.

We are currently looking for Part Time Servers. Benefits would be available should you average 30 hours per week.

Position Summary:

The Server will be primarily responsible for the service of food and/or beverage to include the order-taking, delivery and clearing of any food and/or beverage items. Checks station before, during and after shift for proper set-up and cleanliness. Greets the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness. Takes the order and inputs the order into the point-of-sale system to inform the kitchen of the particulars of the order. Retrieves order from kitchen, confirms its accuracy and delivers it to guests. Ascertain guest satisfaction throughout the meal service. Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.

Essential Job Functions:

1. Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods.

2. Communicate guest orders including any special needs or requests to the kitchen using the point-of-sale system.

3. Transport items to the guest table in a timely manner to ensure proper food quality.

4. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.

5. Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.

6. Breakdown, clean and set-up tables and food stations.

7. Comply with all property policies and standards

8. Work harmoniously and professionally with co-workers and supervisors.

Positions Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

· Excellent customer service, including patience and a friendly demeanor

· Exceptional organization and time management

· Effective written and verbal communication skills

· Great active listening skills

· Ability and willingness to collaborate

· Knowledge of foodservice regulations and proper food handling procedures

· Capability to learn quickly and memorize menu details

· Comfortable working in a fast-paced environment

· Willing to work flexible work schedules that include nights and weekends

Minimum Knowledge:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Must speak, read and write proficient English

Formal Education and Job Related Experience:

High School diploma or equivalent and/or one – two years related experience and/or training

License, Registration, and/or Certification required: You will be required to take an alcohol training and certification course

External and Internal Personal Contact

Communications: Daily- Verbal and Written

Monthly- Participating in Meetings

Teamwork and Collaboration: This job is part of a formal work team within the department.

Working Conditions and Physical Effort

Stress Load: Regular exposure to stresses.

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change.

Manual Skills: Must have some computer skills

Physical Effort: During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.
Position is expected to:

• Stand more than 2/3 of the time
• Walk more than 2/3 of the time
• Sit less than 1/3 of the time
• Reach with hands and arms more than 2/3 of the time
• Lift up to 50 pounds.
• Push / pull up to 50 pounds

Physical Environment:

Work Schedule: Must be available a minimum of 4 days per week

Occupational Risks: There are inherent risks associated with the restaurant setting and may be required to take a safety training seminar.

Ergonomics Risks: The position has ergonomic risks that must understood i.e., Typing, lifting, carrying trays, etc.

Safety: Responsible for adhering to all safety policies and procedures.

Performance Standards

· Protect the assets of the property.

· Maintain professional appearance and behavior when in contact with customers and fellow employees.

· Follow policies and procedures in training manuals and the employee handbook.

· Always remember our partnership with our clients, fellow employees, and investors to provide quality service and maintain profitability.

· Establish self-improvement goals by staying current with necessary training requirements for this position.

· Regular attendance and conformance with the standards established by Idletyme is essential to the successful performance of this position.

· Recognize that despite all efforts the company makes, the ultimate responsibility for employee health and safety rests directly with the individual. It is a condition of employment for all employees to conduct their duties in a safe and healthful manner.

Job Type: Part-time

Pay: From $10.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Restaurant type:

• Bar
• Fine dining restaurant
• Upscale casual restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Ability to commute/relocate:

• Lake Placid, NY 12946: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Serving: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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