Job description

Job Summary

The Retail Program Coordinator has direct oversite of the following: product merchandising, receiving and transferring of inventory and the inventory data entry, physical inventory management, gift shop volunteer mentoring, gift shop volunteer scheduling, training of volunteers, and coordination of daily operations of the gift shop. The Coordinator will manage the shop volunteers.

The Retail Program Coordinator also assist as needed with the Volunteer Resources Department.

The Coordinator is responsible for ensuring excellent service values, responds efficiently to patients, families, volunteers and staff members, and maintains high C-I-CARE standards.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Merchandising:

• Understands how product merchandising impacts business and the customer experience.
• Responsible for executing established merchandising plans.
• Ensures execution and maintenance of all merchandising standards (e.g., sizing, categorizing, signage, etc).
• Maintains displays within shop to merchandising standards by restocking, facing, straightening, and cleaning or any other task necessary to maintain appearance and salability of items.
• Ensures fresh flow of merchandise from storage to sales floor.
• Trains volunteers on proper gift shop operations and procedures related to merchandising.
• Provides product details to volunteers, customers, and co-workers.

Inventory Management:

• Receive inventory shipments.
• Extensive data entry to update and maintain inventory, inventory purchasing, and other accurate records.
• Manages stock control records and information such as product performance rate, characteristics of items in inventory, and current market conditions for Manager.
• Compiles and reviews data from sources such as sales orders, invoices, and accounting reports to determine compliance and accuracy.
• Conducts accurate cycle counts per schedule and compares results to system data. Makes adjustments based on established policies and management approval.
• Reviews product tagging and labels for inventory accuracy and completeness.
• Responsible for product tagging when needed.

Buying:

• Place orders for designated inventory departments as approved or directed by Manager.
• Analyzes and makes recommendations to management regarding stock levels, item status, and product disposition.
• Prepares orders or other documents for purchasing or requisitioning new or additional stock items. Recommends additions to or deletions of product to be sold in store to management based on customer input and special order sales.

Customer Service:

• Sell merchandise; operate Point of Sale (POS) system; receive cash; make change; quote prices; process and handle credit card sales; record all sales in POS, receive payment for sales and issue correct change.
• Follows and develops standard work, policies, and processes.
• Hands-on, "get things done" mentality. You thrive in a fast paced, small company environment, are comfortable with high volume of support issues, and both think and type fast!
• Attends all retail meetings and training sessions.
• Train team members and volunteers as assigned by manager.

Volunteer Services:

• Maintain accurate records in the volunteer management software program (Volgistics) for Gift Shop volunteers and assists as needed with other department volunteer records.
• Schedules volunteer activity for Gift Shop and assists as needed with other department volunteer schedules.
• Provide ongoing support and assists with volunteer communication.
• Assist with coordination and/or arrangement of volunteer onboarding meetings, orientation, and training.

Job Qualifications

Education

Bachelor’s degree preferred

Experience

• 2 years minimum of retail experience working in a high-end, fast-paced environment

Licenses and Certifications

• None

Knowledge, Skills, and Abilities

• Ability to organize, prioritize and multi-task
• Ability to adapt to changing priorities for self and team
• Ability to problem solve issues impacting team and make decisions under the direction of the Director
• Ability to communicate effectively, both orally and in writing
• Ability to establish and maintain effective working relationships
• Ability to solve technical and non-technical problems
• Ability to work effectively with individuals at all levels of the organization
• Knowledge of computer systems and software used in functional

Physical Demand and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

Equal Opportunity Employer Stanford Health Care Tri-Valley strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Job Type: Full-time

Pay: $30.00 - $37.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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