Sales and Relationship Manager
Job description
About Jeff Ruby Culinary Entertainment
Simply put, The Jeff Ruby Experience is about excellence. It is captured in the quality of the food, the energy and elegance of the atmosphere, the impeccability of service and the overall dining experience. When you dine with us, you are our guest and we do everything possible to treat you to a show unlike any other. While each of our restaurants has a unique background and story to tell, there is a common thread that runs through everything we do- a commitment to perfection that is The Jeff Ruby Experience.
Company Overview:
The Jeff Ruby Experience is about excellence. It is captured in the quality of the food, the energy and elegance of the atmosphere, the impeccability of service and the overall dining experience. Jeff Ruby’s Steakhouses are well-known for award-winning U.S.D.A. Prime Steaks, Seafood & Sushi, premium Wine and Cocktail lists, and Impeccable Service. Collectively, these are the elements of The Jeff Ruby Experience, making it an incomparable total dining experience unlike any other.
In Jeff Ruby’s words, “our employees are our most important asset”. As such, we provide phenomenal benefits available to all employees including:
- Paid Time Off.
- Immediate enrollment into a 401(k) savings plan with company match.
- 100% Company Paid Health and Life Insurance Plans.
- Group Dental, Vision, Voluntary Life, FSA, and Short-Term Disability Insurance.
- Flexible Schedules.
- Long Term Career Growth Opportunities.
Sales Manager – Jeff Ruby Culinary Entertainment
Benefit Level: 3 Exempt
Location: All
Reports to: Director of Sales & Relationships
Position Description:
To identify and act upon opportunities for revenue, includes guest reservations, Private Events, large group reservations, repeat guests, VIGs, potential guests, and additional revenue streams. The SRM is responsible for driving sales, maximizing occupancy, and impacting profitability in the assigned restaurant(s) through efficiency, productivity, Guest Experience and High Touch. The Sales Manager is a pillar to the community and creates emotional connections and relationships through goodwill, volunteerism, and advocacy in the community.
Work Performed:
Responsible for generating new and repeat guest reservations:- Tasks related to this can include reviewing upcoming and past reservations data
- Working knowledge of Tripleseat, OpenTable, OT Relationship Management, and GLP programs
- Coordinate with FOH managers to be a steward of the Guest Experience
- Identify and act upon opportunities for High Touches
- Solicit new guests and establish referrals through:
- Attendance at Networking and Professional Events - industry events, bridal shows, tradeshows, etc
- Hosting Networking Events at the restaurant
- Prospecting calls for new business
- Actively networking and promoting the brand within the community
- Respond professionally and promptly to inquiries for Private Events, through phone, email and CRM (currently Tripleseat) and complete the sales cycle:
- Private Events consist of business dinners/meetings, banquets, social events, and the like held in a Private Event Space
- Meet with Private Event Guests to discuss requirements for the event, such as number of guests, appropriate room, room set-up needs, menu choices and costs. Confers about other services such as decorations, flowers, photographer, audiovisual, music or other entertainment. Coordinates arrangements and ensure execution for all such aspects
- Draws up contract with guests covering all the agreed upon services and terms
- Develop and keep a line of communication with Managers, service staff and kitchen through effective use of Banquet Event Orders (BEOs) and communication systems
- Sends out post event thank-you, gifts, etc.
- Proactively manage the book in OpenTable to maximize occupancy
- Ability to prepare and analyze reports in regard to sales data
- Maintains knowledge of the local market, competition, and demand generators and presents Marketing opportunities
- Coordinate and attend Off-site Events as a representative of Jeff Ruby’s
- Attend and participate in daily Pre-Show and weekly Manager Meetings, and be knowledgeable of restaurant operations
- Other duties as assigned by the Dir of Sales or GM
Physical Requirements:
Typical hours are 9am-6pm. Hours may vary- Ability to stand and walk during 8- to 10-hour shifts
- Ability to reach, bend, stoop and wipe to perform essential job functions
- Ability to lift and carry supplies and equipment up to 40 pounds and place items on high and low shelves
- Ability to work under pressure and deal with stressful situations during busy periods
- Professional image and demeanor
Required Skills:
Excellent communication and organization skills. Ability to deal with demanding situations and personalities.- Highly skilled in Microsoft operating systems and required programs.
- Energetic, competitive, hardworking, and bring a strong work ethic and a good sense of responsibility
- Ability to remain calm under pressure and unexpected occurrences.
- Willingness to work evenings, weekends, and holidays as required based on business demands, and for networking/Off-Site Events.
- Detail-oriented and able to multi-task and prioritize.
Required Experience:
Proven sales track record, preferably growing a book of business from the ground up.- Preferred hospitality or restaurant experience.
Required Education: 4-year degree or equivalent experience required
Pay: $70000 / year
Supplemental pay:
- Bonus pay
Benefits:
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) matching
- Referral program
- Employee discount
- Paid training
- Mileage reimbursement
- Other
Job types: Full-time
Schedule:
- Monday to Friday
Education: Associate's degree
Work location: On-site
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