Job description
GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation's top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.
The Sales Operations Associate (SOA) is a valuable resource for Regional Partners, Account Executives and Sales Operations Team. The SOA partners with a Sr. Sales Operations Specialist (Sr. SOS) to support a group of assigned Account Executives. The SOA will assist in supporting sales by requesting quotes from appropriate Vendors and Distributors, generating quotes for Customers, managing SalesForce.com Opportunities. In this role, the SOA is required to interact with Manufacturing Partners and internal business partners in a fast-paced support atmosphere. The SOA will provide general administrative and sales support to their assigned sales team and will report to the Regional Sales Operations Manager.
Roles and Responsibilities:
- Use SalesForce.com to assist in generating quotes, tracking opportunities and processing orders
- Provide data entry to prepare quotes to be discounted and delivered to customers.
- Provide review of opportunity details to prepare for an order to be submitted.
- Promptly responding to internal and external inquiries
- Develop and maintain relationships with GuidePoint's key Vendors
- Leverage resources and relationships to bring Value to Customers
- Serve as a liaison between GuidePoint outside Account Executives, Purchasing, Accounting and Contracts Departments to process and track orders
- Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines under the guidance of the Sr. SOS
- Ad-Hoc projects including maintaining Salesforce.com data integrity, Salesforce.com reporting, deal registration support, renewal support, etc.
- Send VAR quotes to customers via DocuSign as required
- Other related duties to support the region as required and assigned
Experience Requirements:
- High School Diploma or GED required
- Moderate experience (2-3 years+) in a customer service/sales support type role
- Must be self-motivated with strong ability to prioritize
- Must have outstanding attention to detail and commitment to follow-through
- Technical sales/support and outbound calling experience preferred
- Ability to work well with a team
- Prior experience in Customer Relationship Management (CRM) software such as Salesforce.com is preferred but not required
- Strong ability to multitask
- An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity are a must
- Must be open to receiving constructive feedback and applying it to improve their results
- Strong written and verbal communication skills. Ability to communicate clearly and concisely via email, phone, and written documents
- Intermediate level experience with Microsoft Office and Internet Navigation
- Ability to work flexible work schedule required
We use Greenhouse Software as our applicant tracking system and Free Busy for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application.
Why GuidePoint?
GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 750 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 3,000 Enterprise-Level customers.
Firmly-defined core values drive all aspects of the business, which have been paramount to the company's success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.
This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.
Some added perks….
- Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
- 100% employer-paid medical premiums (employee only $0 deductible and HSA plans) along with 75% employer-paid family contributions
- 100% employer-paid dental premiums (employee only) along with 75% employer-paid family contributions
- 12 corporate holidays and a Flexible Time Off (FTO) program
- Healthy mobile phone and home internet allowance
- Eligibility for retirement plan after 2 months at open enrollment
- Pet Benefit Option
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