Job description

Description: Dynamic SLR is seeking a motivated problem-solver who enjoys effectively communicating and who is excited about forging a new career path in a solid, growing field and company! As our Sales Retention Specialist, you will be responsible for handling the customer retention process. Our culture is based on training and promoting from within. We pride ourselves on the successful paths of our team members in their internal career advancement.
Your path could look like this:
Sales Retention Specialist | Lead Sales Retention Specialist | Retention Manager
Get your foot in the door and, with hard work and determination, you will have the ability to branch into a leadership position in no time!
Requirements: Responsibilities for a Sales Retention Specialist:

• Building positive relationships with customers to retain business and quickly devise resolutions to problems
• Analyze customer behavior and customer feedback to develop retention strategies
• Handle high-volume communication professionally through multiple platforms such as phone, email, and group chats
• Reading and interpreting technical documents and communicating information to customers and/or appropriate departments
• Gather and share information about customer complaints to negotiate better and decrease customer cancelations
• Communicate information regarding retention strategies to other departments when necessary

Qualifications for a Sales Retention Specialist:

• Bachelor’s degree in sales, marketing, or related field preferred
• Related experience in a similar role required
• Experience in a sales-related position preferred
• Background in customer service preferred
• Spanish bilingual is a plus

Wage and Benefits for a Sales Retention Specialist:

• $45,000 salary + uncapped commission (paycheck every Friday)
• Total compensation ability to earn $100k+ (avg. specialist earns $75k annually)
• Own a part of the company in our Employee Equity Pool
• Health insurance: Medical, Dental, Vision
• Fringe benefits: PTO, Gym membership, Referral Bonus, Tuition Reimbursement, and more

Job Type: Full-time

Pay: $75,000.00 per year

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