Job description

Position Summary

The primary responsibilities of the Part-time Sales Specialist position are to provide amazing customer service, generate sales, provide knowledge of merchandise product, and responsibility for several roles as identified below.

Major Responsibilities

The major responsibilities for this position include:

• Comes to work as a happy, friendly associate ready to help every customer.
• Ensure each customer receives amazing service which follows the S.A.L.E.S process and mystery shop standards.
• Uses Radio headset to communicate with other associates in working with customers and business needs.
• Awareness of all promotions and advertisements and will set promotions.
• Takes ownership for assigned roles and performs to highest standards.
• Actively participate in daily huddle meetings, will lead them on days as opening MOD.
• Commitment to recovering and maintaining Store Housekeeping Standards.
• Processing of new shipments and helps keep the receiving and back stock area clean and organized.
• Following established safety rules and safe work practices. Reports accidents immediately to a Manager.
• Is proactively monitoring customers and if shoplifting is suspected or observed, provides a higher level of service.
• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Solicit customers to open an Ace Rewards card, promotes the benefits and future savings potential.
• Answer customers’ questions, “how to” requests, and provide information on procedures and policies.
• Completes at least 20 hours of training per year.

Key Characteristics

• Leadership and responsibility to work on their own.
• Dependability, which includes reliability and accountability.
• Self-starter with a commitment to and pride in a job well done.
• Focus on needs of the customer
• Assist in the training and development of associates
• Understanding of the flow of merchandise into the store, onto the floor and out the door with the customer.
• Takes the initiative to learn the Ace Systems and Epicor Operating Systems.

The requirements for this position include:

• Education/Training: High School degree, some college preferred. Posses a vast product knowledge of hardware related products along with a willingness to learn.
• Previous experience in a retail environment either in sales, marketing, or back office.
• Sales and marketing experience with retail programs, establishing relationships and working with customers
• Knowledge and experience working in retail operational computer systems, MS Word and Excel a plus.
• A commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills with a strong willingness to learn.
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
• Ability to work a flexible schedule including weekends and designated evenings each week. Flexible to meet the needs of the business.

Physical Requirements

The minimum physical requirements for this position include:

• Must be able to lift 40 pounds frequently to load and unload customer orders.
• Ability to stand for an extended period of time
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.

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