The Salesforce Administrator 1 will continually improve and enhance our Salesforce platform, gathering requirements and feedback and designing best practice solutions. This position is responsible for all aspects of user management including support tickets, training, and designing solutions with user satisfaction as a priority. The Salesforce Administrator 1 should be comfortable liaising with users and learning new business processes to translate them into technical solutions.

The candidate for this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions:

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Provides all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
• Review end-user support tickets
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports
• Setup and maintains dashboards, reports, forms, templates, custom objects, object relationships, fields, and layouts
• Monitors user adoption
• Provides user training and creates training materials
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Education and Experience:

• Associates degree in Information Technology or up to two years of experience required
• 2 or more years of hands-on administration experience with Sales Cloud and Service Cloud required
• In-depth knowledge of Salesforce (i.e., Sales Cloud, FSL, CPQ, Service Cloud, CRM, Marketing Cloud) required
• Strong emotional intelligence (EQ) and interpersonal skills required
• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio preferred

Knowledge, Skills, and Abilities:

Technical Expertise

• Previous Salesforce.com administrative experience and insight into leads, contacts, accounts, opportunities, contracts, products, and Chatter is preferred
• A proactive attitude to platform enhancements
• A desire to implement best practice solutions
• Creating Salesforce profiles, allocating roles, and managing access
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Training end users and creating training materials
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• Available and responsive to questions

Collaborative Attitude

• Naturally inquisitive, works well with others and understands when what, and how to communicate
• Collaborate with business partners and project teams to gather requirements and implement solutions in Salesforce
• Conducts discovery sessions and one-on-one interviews to gather input for requirements. Solicits and embraces feedback from others
• Partners with the Functional Business Analyst and Development team to ensure that they understand the specifications

Innovative Skills

• Understands the business need/case and develops novel/creative solutions to meet business needs
• Recommends technical, method, and procedural changes; Defines and documents improvements
• Continually develop a deeper understanding of the business best practices
• Demonstrates enthusiasm towards continued personal/professional development

Effective Communications

• Effective business communication skills across a wide variety of internal and external stakeholders
• Understands the best and most appropriate mode and tone of communication
• Participate in conversations to provide insights
• Communicate with co-workers and various business contacts in a professional and courteous manner

Analytical Skills

• Understand desired outcome, root problems, and devises, communicates, and tests theories and concepts to ensure the effectiveness of solutions
• Develop solution and discovery documents for internal and external review
• Act as an escalation point for production issues during the life of the platform
• Demonstrates adaptability and readiness to take the necessary steps to take care of business

Organization Skills

• Ability to manage multiple projects and shifting priorities and follows through on projects and meet timelines
• Identifies tools/technologies optimal for managing important tasks
• Synthesizes information gathered from multiple sources, assisting in the identification of symptoms and root causes
• Showcase (demonstrate) work deliverables to both internal and external stakeholders
• Follows current standard practices and recommends changes to improve the process
• Ability to juggle and organize various undertakings inside a collective group condition

Required Certifications:

• Salesforce Administrator

Supervisory Responsibilities:

• None

Travel:

• 10 to 15% with an occasional overnight stay

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)