Job Summary:

Responsible for answering scheduling main phone line and assisting caller. Ensure orders, communication and documents are complete and ready for scheduling. Update and ensure accuracy for the Radiology and Surgery spreadsheets to include all order and patient information.

The incumbent will carry-out duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of Three Crosses Regional Hospital, and fully supports the mission, vision, and values of Three Crosses Regional Hospital

Primary Responsibilities

• Responsible for Answering scheduling main phone line and transferring, taking messages, and helping patients accordingly.
• Responsible for printing, distributing, and communicating with schedulers on all scheduling faxes.
• Responsible for printing, distributing, and communicating with schedulers on all scheduling emails.
• Responsible for ensuring all MRN’s are in EHR and adding patients to EHR if they are not.
• Responsible for designing cover sheets for incoming emails and faxes with patient information ready for schedulers.
• Ensuring all incoming orders have demos, insurance, authorization info and all other pertinent info for schedulers.
• Communicates with referring MD offices when there is a missing piece on the orders and ensures they are received.
• Responsible for E-Fax and Email flow and accuracy.
• File as needed
• Responsible for updating and ensuring accuracy for the Radiology and Surgery spreadsheets to include all order and patient information.
• Responsible for the weekly radiology spreadsheet to keep tally on orders for productivity measures.
• Assists schedulers to block appointments as needed
• Provides support and structure for schedulers.
• Create a safe environment and tools needed to learn to perform jobs comfortably and competently.
• Responsible for training new staff in this area.
• Other duties as assigned.

Other Responsibilities

• Attends staff meetings as needed
• Other duties as assigned

Skills, Knowledge, and Abilities

• Demonstrate critical thinking, time management and problem-solving skills
• Excellent verbal and written communication (including documentation) skills
• Excellent relationship management with patients, employees, and MD offices.
• Ability to communicate with MD offices and schedulers.
• Ability to organize and prioritize tasks