Job description

Lead Low-Voltage & Audio Video Technician Job Description

Exciting opportunities available at a fast-growing NYC company with great work culture

ICAV is a Long Island City based Low-Voltage Integration firm working in the Tri-State area with most projects in Manhattan. Our environment is a friendly and sharing one where we all help each other grow and gain knowledge. We are meticulous in our ways and like to set the bar high for everyone which leads to personal growth. If these attributes sound like a match, we'd welcome the opportunity to sit and meet with you.

We are looking to add a qualified, organized, and professional Lead Low-Voltage & Audio Video Installation Technician with 3-5 years of experience to our ranks and would love to have you on our team! Ideal candidate is a skilled entry-level to mid-level Technician. Has aptitude and experience with specific brands/products (listed below) and looking to further grow their skill set. The ideal candidate has experience with control systems, lighting control, shading, and various aspects of low-voltage integration. We offer great perks to those that join our team.

Our Field Operations Team is seeking growth in the following areas:

• Project Installation
• Project Execution
• Residential Technologies

Ideal Traits:

Service Oriented

Takes Joy in Delighting Customers

Annual Salary: $70-$85k Per Year (Starting & Based on Experience)

RESPONSIBILITIES AS LEAD TECHNICIAN:

● Accountable for the accuracy, performance and success for all technical installations for assigned projects

● Lead and manage Field Technicians and Apprentice Technicians including:

○ Mentoring/coaching and providing technical guidance to all Field Technicians and helpers

○ Act as a site supervisor duties to help manage the jobsite and assigned resources while PM is offsite

○ Responsible for upholding ICAV’s installation standards

○ Maintaining punch list and sharing information with the Project Manager (PM) daily

○ Make the Director of Operations aware of any deficiencies or training that is required

● Act as an Assistant PM to keep the job moving in all aspects when required

● Where necessary train field technicians using ICAV training standards

● Participate in development of ICAV installation standards and procedures

● Provide consistent technical oversight and guidance to all field technicians

● Ensure that all Installation work completed meets ICAV’s standards

SPECIFIC RESPONSIBILITIES:

● Configure, install, setup and troubleshoot audio, video, wired/wireless networks, motorized shades, lighting and control systems as specified in client proposals

● Load/test Savant, Control4 programs and debug systems through completion of installation

● Main point of contact for PM’s while onsite

● Communicate and collaborate with GC, Electricians and other trades to ensure the smooth continuation of all ICAV installation work

● Work alongside the Project Manager to help manage the difficulties/complexities that are being experienced throughout the project

● Clearly understands/manages and delegates workload priority to other technicians and provides guidance to problem solve when required

● Personally handle the more complex project tasks with assistance as needed

● Regularly inspect install work performed by other members of the team

● With collaboration of PM, develop and maintain priority of installation tasks

● Estimate and ensure that the tasks are completed in a safe and efficient manner

● Ensure that project challenges/successes are clearly communicated to the Project Manager

● Address Installation issues directly with the Project Manager immediately

● Address installation issues which involve production with the Project Manager

● Ensure project documentation is always updated with most current changes. The Education and enforcement process is followed by other team members during an install

● Ensure that documents is complete when returning the products back to the warehouse

● Discuss any installation inefficiencies or suggested improvements with the Director of Operations

POSITION METRICS:

Completed installations meet ICAV’s standard including:

● Systems are installed correctly (system is fully functional, debugged, neat and punch list completed)

● Understand all aspects of low voltage wiring (UTP/Fiber Optic/Coax/Speaker) including:

○ Rough-in, tone outs, trim, termination, testing and troubleshooting

● Verify systems are correctly configured for remote support

○ Configure and set up systems for remote management

● Project installations meet the timeline provided by the Project Manager

● Ensure that all updates to project documentation are relayed to the Project Team via Slack/MS Teams

● Project labor hours are within budget

● ICAV provided tools/products are safely stored and returned to the warehouse once no longer needed

● Work environment is always kept clean

GENERAL RESPONSIBILITIES:

Independent and Consistent Ability to perform the following:

● Assist with training and mentoring Installations Technicians

● Provide feedback on technicians to Project Manager when needed

● Maintain professional, positive behavior on jobsite, on Slack and with employees

● Prioritize and complete assigned work orders accurately and daily

● Must maintain a safe and clean work environments at all times

● Must have completed OSHA 30 certification

Understands and adheres to company policies

Additional information:

Primary Location: 42-71 Hunter St. Long Island City, NY 11101

Working Days: Mon-Fri

Working Hours: 8:30 AM - 5:30 PM includes 1 Hour Lunch

Schedule: Full-time

Vacation: 10 Days/year. 15 Days/year after 5 years of tenure. 20 Days/year after 10 years of tenure.

Sick Days: 5 Days/year

Personal Days: 3 Days/year + paid birthday

Retirement Benefits: SIMPLE IRA Plan. ICAV will contribute 2% of your salary to your account. You may also make personalpre-tax contributions per the stipulations of the plan.

Medical Insurance: Available after 90 days of employment, ICAV will pay half of a Single Plan Rate (No Dental or Vision)

Eligible for Company Bonus

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Long Island City, NY 11101: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Panelized Lighting/Shading: 3 years (Required)
• Infrastructure Cabling (Pull/Term/Test): 3 years (Required)
• Installation of Audio/Video: 3 years (Required)
• Installation of Networks: 3 years (Required)

Language:

• English (Required)

Work Location: In person

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