Job description

Position: Field Collector II

Location: Dover, DE

Your role in our success will be…

Responsibility for exhibiting Chesapeake Utilities Corporation’s Mission, Vision and Values, regarding external customers, agencies, vendors, internal departments and co-workers. This position is responsible for the disconnection of gas service and/or obtaining payments on delinquent customer accounts. This position is also responsible for removing meters from inactive services.

What makes us great:

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

Benefits/what’s in it for you?

• Flexible work arrangement
• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

What you’ll be working on…

• Disconnecting gas service on delinquent accounts which includes reading the meter index accurately and completing associated paperwork.
• Collecting payments from delinquent accounts.
• Delivering personal contact notices during the winter moratorium.
• Following all Chesapeake Utilities and Public Service Commission guidelines.
• Supporting metering department when necessary.
• Programing electronic reading devices and installing them on meters.
• Understanding and complying with Company safety policies and procedures.
• Promoting and stressing the importance of understanding and handling internal and external customer needs, concerns, and expectations in a professional and courteous manner.
• Performing other duties as assigned.

Who you are...

• Have 1-3 years of related experience.
• Must be friendly, courteous and concerned when approaching customers in the field.
• Must accurately read a gas meter or other measurement device used.
• Can demonstrate good math skills.
• Conscientious work ethic.
• Excellent customer contact skills.
• Ability to perform substantial amount of walking, standing, and lifting of meters.
• Must be able to adapt to various weather conditions since duties are performed primarily outside.
• Knowledgeable of Company safety rules, regulations, procedures and policies.
• Normal level of visual and hearing ability.
• Ability to work independently.
• Valid driver's license with responsible driving history.
• Able to lift 20 to 50 lbs.
• Responding to emergency situations during regular work hours as well as afterhours.
• Ability to handle potentially stressful interactions with customers due to delinquent accounts.

Where you’ll be working…

• In office and field surroundings.
• Working around potentially hazardous/flammable substances and dogs.

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Dover, DE 19901: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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