The Opportunity

Minimum – Anticipated Maximum Salary: $70700 - $93700 / year

The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

• Health, dental, and vision insurance
• 401(k) with company match
• Performance bonuses
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• 
  Work with internal clients to understand business objectives to define research project scope and plan to meet the need.
• Plan and execute primary and secondary guest research for the enterprise and within each subsidiary.
• Design questionnaires, create moderator guides, and other research methodologies
• Work as a team member focused on generation and execution of guest insights.
• Create reports and presentations that reflect fact-based findings and recommendations.
• Manage external research partners and vendors, oversee vendor performance, identify issues, and suggest remedies.
• Work crossfuntionally accross the organization as well as build relationships with external clients

Qualifications

• Bachelor’s degree required; master's degree preferred.
• A minimum of 7 to 10 years of related experience in the market research and customer insights field.
• Ability to establish rapport quickly and build trusting relationships with internal and external clients.
• Demonstrates an organized and thorough approach to work; able to work effectively under pressure and multitask.
• Successful candidate must have experience with questionnaire development.
• Working knowledge of statistical software and survey development tools.
• Experience moderating focus groups and in-depth interviews is a plus.

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.