Job description

PENNEP is seeking a Desktop Support Technician to join our team. Desktop Support Technician will assist the Manager, of IT Services in the activities of the department in order to monitor and improve overall corporate performance. This includes design, development, data knowledge, security access, maintenance, project coordination, interface with other systems, gathering and analyzing information and processes, and end-user support with efficient and cost-effective technology solutions.

Roles & Responsibilities

• Review, evaluate, design, implement and maintain the corporate technology systems.
• Identify data sources, constructs data decomposition diagrams, provides flow diagrams and documents all related processes.
• Ability to communicate complicated technical concepts to non-technical Clients.
• Experience ad-hoc reporting, estimating, and interfacing of inbound and outbound interface files.
• Work as technical expert with Clients, application analysts, developers and other technical team members to support and develop technical solutions to complex business problems.
• Develops specifications according to business requirements.
• Configures system and monitors performance of systems and programs. Install software, patches and new environments as required.
• Writes and maintains documentation to describe program development, logic, system coding, testing, changes, and corrections in accordance with policy and SOX auditing compliance.
• Recommends new solutions and upgrades in alignment with strategic plans and business requirements.
• Coordinate and perform all testing of any changes to environment with process owners.
• Ensure that assigned backup support personnel are involved and aware of activities so that they have sufficient knowledge to be effective substitutes when needed.
• Provides technical assistance to 700+ internal business users by responding to inquiries regarding errors, problems, or questions about hardware or software in a 24x7 environment.
• Assist IT Department with other support related issues as required.
• Perform other special projects and assignments as required.
• Perform all duties inherent in all supervisory, professional and administrative positions. Consistent with all positions in this classification, additional projects, tasks and/or duties beyond what is outlined may be assigned as required.

Preferred Qualifications

ServiceNow

Minimum Qualifications

Qualifications:

• A four year Bachelor's degree in Business, Computer Sciences or related field. Significant experience may be substituted for the educational requirement.
• A minimum of two to five (2-5) years of relevant work experience.
• Knowledge of Windows-based hardware and software applications required.
• Experience in Windows-based programming languages and database structures.
• Good communication and analytical skills required.

​Technical Skills:

• Active Directory & Windows Server 2000 (or higher)
• Office 2000 (or higher)
• Mobile and cellular technologies (Ipad, Tablets, Iphone)
• Exchange 2007 (or higher)
• Server and Desk top virtualization (VDI, Citrix, VMware)

PENNEP works with multinational clients and thrives to become one of the world's leading professional services companies with a vision to transform clients' business, operating, and technology models for the digital era. Our leaders have 50 PLUS Years of combined and unique industry knowledge with a consultative approach that helps clients envision, build and run more innovative and efficient businesses.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

PENNEP is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We provide engineering excellence practices training for all our employees.

Job Type: Contract

Salary: $30.00 - $36.00 per hour

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Union, NJ 07083: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you a US Citizen / Green Card Holder?

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 5 years (Preferred)
• iOS: 5 years (Preferred)
• Windows: 5 years (Preferred)
• ServiceNow: 5 years (Required)
• Server and Desktop virtualization: 5 years (Preferred)

Work Location: One location

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