Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us

Are you a creative marketing genius with a passion for driving customer engagement through innovative digital campaigns? We're seeking a Senior Manager to join our team and lead the charge on our IT Support omnichannel marketing strategy. As Senior Manager, you'll have the opportunity to shape the way we communicate with our customers by developing and executing campaigns that seamlessly integrate IT support channels across multiple platforms. With your exceptional PowerPoint skills and ability to create online videos, you'll bring our brand story to life and captivate our audience. You'll collaborate with cross-functional teams to gather insights and identify gaps in our approach, using data to drive decisions and measure success. If you're a self-starter with a hunger for innovation and a drive to succeed, we want you on our team!

Responsibilities:

• Capture and effectively communicate the IT Support omnichannel approach including articulation of key personas / customers and journey mapping
• Develop and execute omnichannel marketing strategies that integrate IT support channels to drive customer engagement and resolution
• Conceptualizing and developing digital content ideas that align with IT support omnichannel approach
• Managing and publishing digital content on various platforms, including websites, social media, and video platforms
• Creating and producing digital content, including videos, podcasts, and articles
• Conducting research and interviews to identify gaps and gather information for digital content creation
• Editing and refining digital content to ensure high quality and engaging user experience
• Analyzing digital content performance and using insights to improve future content creation
• Create and manage campaigns across multiple platforms, including email, social media, SMS, mobile apps, websites, and physical IT Concierges (ITC)
• Develop presentations and briefings to support executive-level meetings, developing and managing scorecards and dashboards for IT support progress
• Collaborate with cross-functional teams to achieve omnichannel marketing objectives
• Create roadmaps and visuals to articulate vision and progress along the way
• Stay up-to-date with emerging technologies and marketing trends

Qualifications:

• Bachelor's degree in marketing, communications, or a related field.
• 3+ years of experience in marketing or a related field.
• Strong understanding of customer journey mapping, segmentation, and targeting.
• Experience translating visions and operations into digital stories that convey business outcome in various formats
• Exceptional PowerPoint skills
• Ability to create online videos
• Excellent communication and project management skills.
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
• Creative thinker with a passion for innovation and experimentation.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

COVID-19 Information
To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.