• The Systems Analyst oversees the installation, configuration, and maintenance of the organization's operating systems. This job approves information systems designs and ensures they are appropriate for users' needs and are consistent with the overall design of the organization's information systems architecture. This job manages large projects and is recognized as the Systems expert on the team that solves complex issues that arise.
• Oversee implementation projects from beginning to completion.
• Analyze current processes and make recommendations for improvement based on industry trends and professional business and technical knowledge.
• Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
• Research and evaluate emerging technology solutions, including both hardware and software.
• Use a variety of data analysis and organization tools to discover the most impactful insights to present solutions faced by product teams.
• Evaluate system constraints, implications, and consequences of various proposed system changes.
• Approve system scope through existing knowledge and fact-finding that informs the development or modification of existing systems.
• Communicate strategic decisions with other business and technology associates and partners.
• Work directly with end users to understand the individual needs of the business.
• Elicit project requirements using interviews, document analysis, storyboards, and use cases.
• Approve technical documentation to guide system users and to assist with the ongoing operation, Maintenance, and development of the system.
• Maintain documentation and troubleshoot our system and application technology stack.
• Proven experience in overseeing the design, development, and testing of software and hardware solutions, systems, or products.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.
• Provide orientation and training to end users for modified and new systems.
• Experience working in an onsite-offshore model, team-oriented, and collaborative environment.
• The Analyst work as liaisons among stakeholders to understand the structure, policies and operations of an organization and recommend solutions that enable the organization to achieve its goals.
• Additional Responsibilities:
• Accurate translation of business needs into requirements that are understood by all stakeholders.
• Achieve consensus across stakeholders by driving clarity around needs, findings, gaps, and mitigation measures.
• Define, validate, and deliver solutions that meet business needs/goals/objectives/budget.
• Establish excellent communications across stakeholder domains!
• Elicit and document business requirements, risks and priorities to establish a clear understanding of the stakeholders’ environment in support of solution development.
• Document environmental knowledge and leverage existing knowledge repositories.
• Ensure the traceability of individual requirements and adherence to the defined requirements management process.
• Research other internal / external approaches to solution design for similar business needs / requirements
• Analyze/interpret business requirements and perform current/target/gap/impact analyses.
• Articulate business needs, gaps, impact across all areas and proposals to close gaps.
• Validate that the proposed/designed solution(s) and associated testing approach will support meeting the articulated business requirements.
• Prepare documents such as expected benefits, gap analysis, use cases, models, current and proposes process, workflows, data flows, implementation plans and end user guides in accordance with standards and methodologies.
• Manage issues, scope and impact Identify/escalate and/or manage conflicts, issues, and changes to achieve consensus on scope changes and achieve signoff by all stakeholders.
• Investigate, evaluate, and support prioritization of client requests for new or existing solutions.
• Define business criteria for prioritization, and other key decisions (e.g., product evaluation or build vs. buy decisions)
• Challenge assumptions made by either the business or IT.
• Driving clarity around needs, findings, gaps, and mitigation measures
• Verbal and written communication skills.

• 5 years IT experience.
• 5 years of experience with Agile software development methodology.
• 5 years of deep experience with SAFe/Agile practices and creating/refining epics, features, and stories in JIRA.

• University (Degree) Preferred

• Work Experience - 5+ Years Required; 7+ Years Preferred

Nearest Major Market: Charlotte
Job Segment: Systems Analyst, Cloud, Testing, Information Systems, Consulting, Technology