Chevrolet of Milford, part of Tantillo Auto Group, a Long Island based family owned Dealer Group, has an immediate opening for an experienced Service Advisor for our Milford CT Chevrolet store. Bilingual Spanish/English a plus, but not a must. We are looking for a motivated individual whom wants to grow with us.

We pride ourselves in delivering a truly outstanding experience to our customers at all levels and across all departments. Our employees work hard to ensure our customers are dealt with honestly, in a straightforward manner, professionally, and courteously. We know how to value our human capital and give every employee the opportunity to grow.

this is a great opportunity for a right individual that is motivated and a team player. We also offer a $3000.00 sign on bonus for qualified individual. Join our team and see the difference.

Benefits offered

• 5-day work week
• Excellent pay plan
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts

Responsibilities

• Reynolds & Reynolds experience a plus.
• highly motivated and energetic individual with potential of growing in business
• Oversee service repair orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers (book keeping)
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Oversee administration of warranty claims, making sure RO's are coded correctly prior to closing
• must be organized, thorough with all process and handling Ro from opening to closing.
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations
• must have an understanding of warranty process, closing repair orders correctly
• keeping customer updated with the repairs. Processing customer request accordingly.
• keeping Service Manager up to date with any customer issues or concerns.
• keeping CSI to customer satisfaction.
• Service lane operation using tablets, capturing pictures, customer signatures, and up selling.
• must be able to work some Saturday's.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with our customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license
• GM experience a plus
• Reynolds experience is a must