Job description

Job Summary: The Service Coordinator is responsible for helping to ensure that the customer is able to access and receive program services.

Essential Job Duties:

• Develop working relationships with participants and monitor engagement and progress

• Work with participants on a regular basis to meet and achieve program goals and/or maintain program services and eligibility, including but not limited to job placement and job retention goals

• Conduct workshops and other training related services for participants

• Assist participants to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs)

• Follow up with participants to ensure that their needs are met and questions and concerns are resolved

• Interact with other team members to provide expertise and assistance in resolving participant issues

• Maintain accurate and timely case notes on all participant contacts and document activities

• Share information about outreach and engagement efforts with project staff

• Inform project staff of any barriers that they identify and that are preventing the participant from engaging with the Provider

• Actively work with participants on the assigned caseload towards achieving job placement through job referrals and regular follow up on job placement activities

• Provide retention and job advancement services to employed program participants through one year after job placement

• Secure required documentation to verify job placement and job retention achievement

• Perform other duties as may be assigned by leadership

Education and Experience Requirements:

• High school diploma or GED required

• Associate's degree from an accredited college or university preferred

• One year experience in case management or employment service program preferred

• Proficient in Microsoft Office products

• Ability to develop, evaluate, and implement a case management plan meeting all milestones

• Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances

• Excellent organizational, written, and verbal communication skills

• Ability to perform comfortably in a fast-paced, deadline-oriented work environment

• Ability to work as a team member, as well as independently

• Must be able to remain in a stationary position for an extended period of time

• Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds

• Work is constantly performed in an office environment
• Bi-lingual preferred

*Maximus follows all CDC guidelines.

*The position is an onsite position

Job Type: Full-time

Pay: $17.79 - $19.56 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• New York, NY 10027: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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