Service Technician

TRL Systems
Full Time
San Diego, CA 92121
Posted
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Job description
San Diego Office, 9155 Brown Deer Road, San Diego, California, United States of America Req #5
Friday, April 14, 2023
As the Service Technician at TRL, you will have the opportunity to use your creativity and ingenuity to solve complex customer issues.

You will be troubleshooting, performing routine maintenance, setting up monitoring accounts, completing small project installations (upgrading or replacing equipment), system programming, and conducting pre-sales job walks. Join our team today! Apply now!

Essential Functions:
  • Possess installation, troubleshooting, and programming of security, nurse call, and fire life safety systems, including but not limited to EST3, Lenel, and Ascom.
  • Analyze, evaluate and diagnostic system issues and determines the best solution in a timely manner.
  • Service existing and/or new customers by reviewing work orders, planning a daily travel schedule, and performing troubleshooting.
  • Ensure that CRM service tickets accurately represents scope of work performed, review resolution with customer and obtains sign-off of work performed, updating the service ticket before leaving the customer site.
Position Requirements:
  • 1-2 years technical support of security, nurse call, and fire life safety systems.
  • 2-5 years construction/low voltage installation
  • High School Diploma (or equivalent)
  • Valid California Driver License and proof of auto insurance.
Must be able to work weekends, nights, split shifts, and rotating shifts (if needed). We also conduct pre-employment drug screening in accordance with Federal Contractor regulations and background checks in accordance with State and local regulations.

Physical Demands & Work Environment:
  • Ability to drive for 2+ hours in a work shift/day, daily
  • Ability to walk, bend, stoop, hear, and speak, daily
  • Ability to work in indoor and outdoor environments, under all temperature variations
  • Ascend/Descend and work at heights above 6ft and extreme heights, occasionally
  • Move/Transport items weighing 20 pounds, occasionally
  • Position self to work in confined spaces, occasionally
  • Pushing/Pulling using upper extremities, daily
  • Stand or Sit for long periods (4+ hours), daily
  • May operate company vehicle occasionally
  • Work environment may be construction sites, commercial buildings, high rise/mid-rise buildings, and/or hospitals with patient contact.

At TRL Systems, we've been keeping people and their property safe for 40 years. As an integrator of Fire Alarm, Nurse Call, and Security systems, everything we do has the potential to save lives and you get to be a part of that. Your role is important and here’s what you can expect as a member of our TRL Team:


  • Comprehensive Benefits Package: Medical insurance, dental insurance, life insurance, 401k plan, paid holidays, Paid Time Off
  • Employee Merit and Longevity Awards: Merit rewards that you can use to get items such as branded apparel, video game consoles, headphones and more and longevity awards like golfing gear, purses, BBQs, and watches just to name a few
  • Company Sponsored Events: Family-friendly events with food, games and prizes
  • Training and Development Classes available to develop you personally and professionally to help you be the best version of you possible!
  • Career Advancement: We want to partner with you to build a long and successful career at TRL and will help you realize your potential
TRL Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. TRL’s employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.

Other details

  • Pay Type Hourly
  • Required Education High School

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