Clearance Level: Must Be Able to Obtain Public Trust

Career Level: Experienced

Schedule: Full-time, Onsite

CGS is looking for a ServiceNow developer to lead efforts to enhance, optimize, troubleshoot, and administer an existing large scale IT environment. Technical knowledge of network infrastructure and industry standard coding languages will be necessary for higher level functions including development of ServiceNow functionality and integration to related or proposed additional software and hardware elements. The position represents a primary role in the configuration, implementation, and maintenance of a ServiceNow system including the management of workflows, user roles and access, integrations, and will implement and drive automation in the system.

Job Description

As a ServiceNow Developer, you will assist with an implementation of ServiceNow applications and provide technical insight in designing and supporting ServiceNow while aligning to service management best practices. You will implement application solutions based on conceptual design requirements and perform in the areas of development, administration, documentation, and technical support of the ServiceNow platform with a focus on designing and delivering technical solutions that are developed on the ServiceNow platform.

• Configure and customize the ServiceNow system, including workflows.
• Use scripting tools and ServiceNow functionality to create script to automate routine tasks being done in ServiceNow.
• Receive specifications from the IT ServiceNow Manager and deliver a product and release that meets the needs presented. Load, manipulate, and maintain data between ServiceNow and other systems, develop test plans and deployment for ServiceNow implementation, and perform system and integration testing with sample and live data. Perform installation and testing of vendor-provided updates and new releases Communicate ServiceNow process, operations and capability information to all levels of management effectively.
• Perform ServiceNow implementation tasks including but not limited to: custom programming, configuration, integration, and maintenance.
• Other duties as needed or required.

Required Education, Experience, & Skills

• Bachelor's degree or equivalent in Computer Science or related field.
• 5 years of experience supporting the development, implementation, administration, and configuration of the ServiceNow tool or equivalent.
• Hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite.
• Strong working knowledge of various ServiceNow components such as ServiceNow Scripting, Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, and Service Request Management.

Preferred Education, Experience, & Skills

• Certified SNOW Application Developer
• Microsoft O365 cloud instances
• SCCM package deployment and reporting
• Experience reading Bigfix reports and help with remediation efforts
• A+ certification
• SharePoint

Benefits Package:

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• 2 Weeks of Paid Time Off and all 11 Federal Holidays

Explore additional job opportunities with CGS on our Job Board:

https://cgsfederal.com/join-our-team/

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