Job description

ServiceNow Developer
Dahlgren Naval Surface Warfare Center, Dahlgren, VA 22448
Salary Negotiable - Full Time with Benefits
Flexible Start-Date – Immediate Opening

Your work will involve will being a part of the ServiceNow team at NSWC Dahlgren. services. You will work directly with Code 1044 (Enterprise Services Branch) leadership to improve ServiceNow operations and provide customers with support of the ServiceNow application.

Your job duties will also include:

• Requirements gathering, application design and testing
• Analysis (COTS/GOTS)
• Using Microsoft SQL database, SharePoint Designer and SharePoint Development, the Contractor shall provide Web and database development related to range schedules, notices and closures, test readiness, repository for test plans, ammunition inventory, SOPs, range and RDT&E form automation, range utilization and confliction, and range resources.
• Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, and Active Directory Profile synchronization.
• Create, maintain, and enhance team Dashboards and reporting, including scheduled reports.
• Overhaul, maintain and enhance Change Management, as well as current connections between ServiceNow and other systems.
• Create, maintain, and enhance future connections between ServiceNow and other systems.
• Maintain Forms, Reports, Views, Workflows, Groups and Roles.
• Assist with implementation of ServiceNow applications and provide technical insight in designing and supporting ServiceNow while aligning to service management best practices.
• Strong understanding of CMDB, including importing customer data.
• Configure and customize the ServiceNow system, including workflows.
• Use scripting tools and ServiceNow functionality to create script to automate routine tasks being done in ServiceNow.
• Communicate ServiceNow process, operations, and capability information to all levels of management effectively Perform

To qualify, you will need:

• DOD Secret Security Clearance
• CompTIA Security+CE or equivalent active IAT level 2 certification
• Proven, demonstrable abilities as a ServiceNow Developer
• Familiarity with various operating systems and platform
• Resourcefulness, problem-solving aptitude, and self-motivation
• Excellent communication skills and professionalism dealing with both internal and external entities
• ITIL and agile experience preferred
• 6 years of experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands-on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite
• Strong working knowledge of various ServiceNow components such as Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, ServiceNow Scripting, and Service Request Management

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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