Small Business Project Coordinator/Customer Service Ombudsman

Are you someone with a desire to support small business entrepreneurs? Do you believe in providing excellent customer service? Are you open to embracing new technology and skill building?

If you answered “yes” then the Hampton Community Development Department may be for you! Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement, flexible and/or remote work opportunities for certain positions, and other benefits.

If you embody the following attributes, consider joining our dynamic team:

• 
  Creative problem solver
• Versatile and enthusiastic team player
• Passionate about providing excellent customer service
• Effective oral and written communicator
• Positive can-do attitude
• Proactive self-starter

What You’ll Be Doing

This position will serve as the single point of contact for small business entrepreneurs assisting with the navigation of all required steps for permitting and inspections. You will work to resolve issues and provide guidance and assistance in the process of opening a small business and/or expansion or alteration of an existing small business that may require one or more permits from the City. You will also serve as the Development Services Center (DSC) Customer Service Ombudsman assisting with efficiently reconciling customer’s concerns.

Minimum Qualifications

Graduation from an accredited college or university with a Bachelor’s degree in Business Administration, Public Administration, Marketing, Urban Studies, Planning or a closely related field preferred.

Minimum of three (3) years direct work experience and knowledge of construction, business development and permitting, and/or business services that assist small business enterprises, or as an owner or senior manager/supervisor of a small business operation.

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