Spavia Boulder is seeking a full-time (30+hours/week) Lead Guest Advisor to join our team! We are an independently owned and operated luxury day spa located in Boulder, CO at the 29th Street Outdoor Mall.

Starting pay is $18.00/hour and with a review and merit increase after 30 days.

Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments. We provide a full variety of massage, skin care, spray tanning, full body waxing, mineral makeup, and body wraps/scrubs! We strive to provide an exceptional experience for every guest, every visit. We couldn’t complete any of this without a strong, passionate, capable team.

As a Lead Guest Advisor, you are the face of our spa. Our Lead Guest Advisor portray a polished and professional demeanor at all times. Lead Guest Advisors are friendly, courteous, and go above and beyond so each guest feels as if they’re a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.

Why join the Spavia family

• Advancement opportunities in leadership with the fastest-growing spa franchise in the country. Our atmosphere is well suited for your personal growth and development
• Competitive commission / bonus payout structure / employee benefits
• We are family: giving, respectful, team atmosphere, and fun!‬‬‬‬‬‬

Benefits

• Full-time (30+ hours/week)
  • Health, Dental, Vision insurance with 50% of premium paid by Spavia
  • Accrued Paid Time Off. Accrue up to 40 hours 1st year, up to 80 hours year 2 - 4, and up to 120 hours after 5 years
• 48 hours of Sick Time per year
• 401k program
• Monthly sales bonus on memberships sold, gift cards, and bi-weekly retail products sales commissions
• Discounted services

Job Responsibilities

Lead Spa Coordinator Responsibilities:

• Team Management: Manage the team schedule for requests and maximizing weekly schedules.
• Training: Provide ongoing training, monitor performance, and guest reviews. Coach and mentor team members in providing an exceptional guest experience.
• Sales and Reporting: Drive goals and sales quotas within retail, gift cards and membership sales.
• Leadership: Motivate and drive the team to provide a 5-star exceptional experience through treatments and product offerings.
• Cleanliness: Responsible to ensure retail shelves, treatment rooms, and storage areas are always clean, tidy, and stocked.
• Hiring and Training: Assist in the hiring of new Guest Advisors, on-boarding, orientation, and modality training. Ensuring Spavia Brand Standards are adhered to.
• Inventory: Responsible for monitoring retail product inventory, and supplies.
• Community relations: Maintain relationships with local companies, manage donations, assist in VIP parties, and fun in-house events.
• Customer Service: Manage and record guest communications for customer services, and monitor point of sale system for guest transactions.

Required Skills and Qualifications

Lead Spa Coordinator Requirements:

• Minimum high school diploma.
• Self-motivated
• Reliable, punctual, passionate and goal-driven
• Professional, team player
• Drug/alcohol-free
• Articulate speaker with an ability to multitask
• Combined education and previous customer service / administrative and retail experience is strongly desired

Job Type: Full-Time (30+ hours/week) position. Required to work one weekend shift (Saturday or Sunday), holidays, with flexibility is a plus. Open Monday through Saturday 9am to 8pm and Sunday 9am to 7pm.