Job description

Scooter's Coffee is hiring amazing people with leadership capabilities to train to become Store Managers! We are looking for highly motivated individuals who would like to build a future with our rapidly growing chain. These people will need to have AMAZING customer service skills, an ability to multi-task, and, most importantly, be able to make their team better through hands on training, coaching, and encouragement.

At Scooter’s Coffee, we are courageously committed to bringing our mission to the communities we serve. We seek to create an amazing experience in each life we touch, creating connections fueled by our passion for world-class coffee. We live and breathe by our Core Values: Integrity, Love, Humility, and Courage. These four simple, yet powerful, words guide how we show up for our coworkers and our customers.

Successful Scooter's Managers are outgoing individuals who have a passion for leadership and love the challenge of independently managing. Scooter's Coffee is a fast paced, upbeat environment, and our managers are individuals who like keeping busy and can stay calm under pressure. Are you looking for a place where you will enjoy coming to work and will be surrounded by amazing people in a fun, fast paced environment? When you work for Scooter’s, you get the opportunity to make someone's day every single day.

We are looking for candidates to develop and cross train in every aspect of:

Leadership- The ability to positively lead and develop a team while following all franchise regulations.

Administrative- The ability to efficiently staff and stock a store while meeting all deadlines and operating within payroll and inventory budgets.

Organizational- The ability to maintain a clean, organized work environment both inside and outside the store.

Customer Service- The ability to build sales and develop loyal relationships with customers by providing outstanding products and amazing service in a fast, friendly, efficient manner.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering the Scooter’s “Amazing” customer service experience
• Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment
• Interview, hire, train, and develop staff to demonstrate all company standards in customer experience and operations
• Provide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
• Maintain accountability in employees using progressive discipline process; partner with District Manager and, when necessary, Human Resources to make termination decisions
• Determine daily and weekly staffing requirements based on business need and create work schedules accordingly
• Implement a varied schedule to develop employees, meet business needs, and maximize sales potential across all hours of operation
• Contribute to store profitability by seeking opportunities to increase sales and by managing expenses
• Coordinate with, report to, and make recommendations to senior management in order to grow market share, improve customer experience and drive growth
• Maintain company standards in personal and store sales/performance metrics
• Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals
• Complete store inventory twice weekly
• Ensure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner
• Maintain daily, weekly, and quarterly financial reports
• Maintain final accountability for store operations
• Regular and predictable attendance
• Build relationships with customers

Qualifications

• High school or equivalent (Required)
• Driver's License (Required)
• Proven experience as a manager or similar executive role (Required)
• 2+ years of supervisory experience in a restaurant or retail environment (Preferred)
• Ability to effectively teach and lead others
• Excellent communication and interpersonal skills
• Passion for working with people
• Energetic, fast-paced, flexible work style
• Ability to work cooperatively in a team environment
• Strong problem-solving, multi-tasking, and administrative skills
• Ability to anticipate and respond to customer needs
• Ability to work with hands on one- and two-handed activities constantly throughout a day
• Ability to raise, lower and carry objects up to 50 pounds occasionally throughout a day
• Ability to stand in an upright position without walking more than three consecutive steps occasionally
• Ability to walk more than three consecutive steps for extended periods of time
• Ability to hear, see, and speak within a loud environment
• Ability to stoop and climb occasionally throughout a day

Compensation

• Competitive Salary
• Quarterly Performance Bonuses
• Paid time off
• Fun & productive work environment
• One FREE specialty drink on-shift.
• All you can drink FREE brewed coffee on-shift
• Discounts On and Off Duty
• Free Scooter’s T-shirts
• Ongoing Leadership training
• Opportunities for future District Manager or Multi-Unit Manager positions

Please Note: A one week paid management training in either Dallas, TX or Omaha, NE with travel expenses covered is required. Approximate training start date is mid to late April.

Disclaimer
The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Longview, TX 75604: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: One location

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