Job description

The Student Help Desk Technician will serve as the primary liaison between the IT department and students enrolled in virtual education classes at the Barnes Foundation. The individual should have a mix of technical and customer service skills. The individual should be passionate about technology and helping people. The individual will be responsible for managing support calls on the helpdesk telephone line and tickets in the ticket helpdesk system, escalating system-wide issues to the appropriate individuals.
We’re committed to diversity and equal opportunity in our recruitment and hiring. Highly qualified candidates of all backgrounds are welcome and encouraged to apply for this position.
Established as an educational institution, the Barnes Foundation carries out its mission by promoting appreciation of the arts and horticultural science, through the preservation, presentation, and interpretation of the collections of Albert C. and Laura L. Barnes.
Celebrated for its exceptional breadth, depth, and quality, the Barnes Foundation’s art collection has exceptional holdings of Impressionist, post-impressionist, and Modern art, and encompasses African Material Culture, Native American pottery and textiles, antiquities, Pennsylvania German decorative arts, metalwork, and more.
The Foundation engages diverse audiences through high-quality programs, including numerous special exhibitions and commissions, that reflect the range of the collection and our founders’ innovative educational vision. Recent initiatives have included the first US exhibition of the French painter Suzanne Valadon, a show that explored the enduring significance of our Native American collections, and a commission from Sir Isaac Julien that invites reflection on colonialism and the display of African material culture in museums in Europe and America.
Responsibilities:
Job Specific Competencies:

• Ability to work remotely.
• Flexibility to work a variety of shifts.
• A strong working knowledge of computer systems, hardware and software.
• Excellent problem-solving and analytical skills.
• Ability to escalate issues to the appropriate individual.
• Excellent interpersonal and communication skills.
• Ability to take initiative and confidently present and promote classes.
• Excellent organization and time management skills.
• Excellent collaborative skills.
• Proficient in Office 365 Applications specifically Teams.
• Utilize remote support software tools.
• Manage support calls on the Help Desk Telephone Line.
• Manage support tickets in the Help Desk Ticket System.
• Track support activity, both calls and tickets, in the Help Desk Ticket System with detail-oriented notes.
• Provide technical assistance in the configuration, maintenance and troubleshooting of computer systems, hardware and software.
• Utilize tools for remote troubleshooting of computer systems, hardware and software.
• Train end users on troubleshooting and diagnosing common problems.
• Embrace learning new technologies.

Skills and Knowledge:
1 year experience in an end-user support-related role.
Competitive Benefits Include: Parking and transit flexible spending accounts; 403(b) with matching contributions; Employee Assistance Program; as well as paid sick time.
Please include a cover letter and an updated resume with your application, along with salary expectations.
The Barnes Foundation is an Equal Opportunity Employer and we’re committed to diversity and equal opportunity in our recruitment and hiring. Qualified candidates of all backgrounds are welcome and encouraged to apply for this position. Employees have rights under other laws including, but not limited to, the Family and Medical Leave Act and the Employee Polygraph Protection Act. We participate in E-Verify.
Successful applicants for employment with the Barnes Foundation must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.

Job Type: Part-time

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