Job description

About us

Water Works Express is a privately owned company operating express car washes in North and Central Texas since 1991. Built on principles of work ethic, personal and professional excellence, and continuous improvement, we envision continued sustainable growth without compromising quality. Our growth enables us to offer opportunities for advancement leading to careers in management, training and development, and sales.

WE BELIEVE

Respected and valued employees, respect and value each other and customers. Our culture, reflecting this belief, makes us one of the best places to work.

Responsibilities

• Provide leadership, direction, and training to team members in a fast-paced, outdoor environment
• Monitor and direct workflow to maintain optimal production levels
• Assist in creating and maintaining a positive, high-energy work environment where employees are supported and valued and customers are appreciated
• Coordinate daily labor activities including breaks to ensure coverage during peak times
• Carry out opening and closing procedures including cash reconciliation at end of shift
• Anticipate and actively listen to customer needs and facilitate prompt and positive resolution of customer issues or concerns
• Supervise team members’ performance, identify strengths and areas for improvement
• Effectively communicate and exemplify professional behavior and company policies and procedures
• Execute site inspections for cleanliness and safety, ensuring equipment is in working order and the site is clean, neat, and attractive to customers at all times
• Assist in the maintenance of equipment, troubleshooting mechanical and technical issues, and maintaining accurate service records

Qualifications

• One year of customer service experience, preferably in a supervisory role in a service industry
• Ability and desire to develop leadership competencies including sound decision-making and judgment, initiative, goal-orientation, strong interpersonal and communication skills, and conflict management
• Basic knowledge of computer software systems, including word processing and POS software
• Organizational and time management skills with the ability to prioritize, delegate, and manage multiple tasks in a fast-paced environment
• Team orientation with the ability to foster unity, create a positive work environment, and motivate others
• Bilingual preferred but not required

Compensation and Benefits

• Competitive pay (weekly)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Opportunities for advancement
• Ongoing training and development
• Free employee car washes
• Fun, inclusive, positive work environment

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• New Braunfels, TX 78130: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available to work full time, including weekends?

Work Location: One location

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