Adventist Health is more than an award-winning health system. We provide whole-person care to our communities and champion the greater good - from the operating room to the boardroom, we are driven by our unique passion to live God's love through health, wholeness and hope. From Oregon to Oahu, we have a calling to always do more. Now is your chance to apply your passion to our mission.

Since our founding in 1905 as the Glendale Sanitarium, countless patients have entrusted our physicians, nurses and associates with their healthcare needs. Today, we are the largest medical center serving the San Fernando Valley. As we continue to grow and evolve to better meet the needs of the communities we serve, we know that exceptional healthcare is more than medicine. It’s about how we choose to care for our patients and each other – taking time to listen, to understand, to answer questions, to hold a hand, even to pray. This is who we are, who we have always been – it is what we do best.

In the 2019-20 Regional Rankings List by U.S. News & World Report, Adventist Health Glendale (AHGL) ranked #17 in California and #10 in the LA Metro Area. Adventist Health Glendale also received its 11th consecutive A grade from patient safety organization The Leapfrog Group, the only hospital in Glendale or Burbank to receive the top grade.

We're looking for someone to join our team as a Supervisor, Patient Access who:

Oversees all functions within patient access. Provides technical leadership while performing escalated or complex duties. Identifies and controls areas of patient thru put to increase patient and family satisfaction. Partners with management to control and reduce bad debt by ensuring high quality of registration is maintained. Tracks, trends and monitors registration activity and works with supervisor to develop corrective action plans to avoid unnecessary denials. Builds and maintains relationship with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships with patient access. Supervises and directs the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment. Works with the manager to ensure registration activities are compliant with industry standards.

Essential Functions:

• Manages day to day responsibilities for assigned Patient Access area or team. Exercises independent judgement to ensure all areas are properly staffed and responsibilities completedPartners with departments we support to improve performance, address issues and remove barriers.
• Monitors metric trends � denials, error rate, wait times, patient experience � and proposes solutions to improve performance.
• Develops associates. Provides coaching and mentoring to promote associate growth. Provides timely feedback � positive and negative.
• Creates a positive workplace and cohesive team. Creates an environment of accountability with clear expectations. Recognizes the contributions of the team. Works proactively to address issues.
• Performs other job-related duties as assigned.