Job description
YOUR LIFE'S MISSION: POSSIBLE
You have goals, dreams, hobbies and things you’re passionate about.
What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.
Don’t take our word for it.
- Military Times 2022 Best for Vets Employers
- Yello and WayUp Top 100 Internship Programs
- Forbes® 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work For®
- Fortune Best Place to Work for Financial and Insurance Services
- Computerworld® Best Places to Work in IT
- Ripplematch Campus Forward Award – Excellence in Early Career Hiring
Basic Purpose
Responsibilities
- Assist leaders in establishing section objectives, production goals, strategies, and standards; ensureimplementation and alignment with department goals and strategies
- Establish, implement, and monitor day to day operations and procedures of specialized, time sensitive,and highly regulated functions to minimize fraud and to ensure security, integrity, and control ofremittance deposit and payment
- Stay abreast of current industry best practices and trends related to fraud prevention processes andleverage to improve current counter measures
- Oversee the operations and processing of member remittance deposits and payments to ensure targets,service level agreements, and corporate objectives are met; ensuring accurate and timely reconciling andposting of monetary transactions completed in major posting systems and subsystems
- Collaborate with Security in reviewing documents to minimize fraud, and notify members regardingsensitive issues (deposit errors, fraudulent presentments)
- Collaborate with internal and external business contacts to resolve rejected items and questionableremittances (i.e., misapplied or un-posted funds, clarification of posting intentions, etc.)
- Identify and make processing decisions on remittances that require special handling based on sender,condition of the remittance, established procedures, and applicable processing system
- Oversee image ATM disposition, reconciliation, and processing controls for remote and branch locations
- Serve as systems administrator and expert by monitoring, testing, and implementing the sectionsautomated systems and work queues; collaborate with vendors and database administrator to isolatenetwork problems and complex software issues
- Research, investigate, and resolve remittance deposit and payment issues escalated by members, front line employees, Consumer Financial Protection Bureau, and other sources
- Serve as point of contact for audits conducted by Internal Audit, NCUA, and other third parties; perform division system and task audits, and review audit results
- Monitor internal processes, identify operational and performance gaps, and recommend and implement changes and improvements
- Stay abreast of applicable federal, state and industry laws, regulations and guidelines, and Navy Federal policies and procedures; perform quality control audits to ensure compliance
- Serve as subject matter expert regarding business functions, systems, policies, and procedures on teams and task groups for projects and initiatives within the division
- Assist in development and maintenance of disaster recovery plans, procedures, and manuals to ensure uninterrupted ATM, Mail, and Mobile deposit and payment services
- Determine potential risks associated with escalated remittance items and authorize processing based on risks for each service channel (e.g., restricting accounts, contacting/alerting appropriate internal security and financial personnel, adding restrictions or fraud alerts or holds to members’ accounts, etc.)
- Determine project definition, charter, scope, requirements, and business stakeholders; communicate key constraints or scope changes to leadership
- Perform supervisory/managerial duties
- Ensure adequate/skilled staffing; select employees
- Establish performance goals and priorities
- Prepare, conduct and review performance appraisals
- Develop, mentor and counsel staff
- Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
- Ensure section/branch goals and objectives align with division/department strategy
- Ensure efficiency of operations
- Ensure accuracy, quality, and consistency of deliverables
- Perform other duties as assigned
Qualifications
- Experience in supervising, leading professional employees, and managing cross-functional and multi-dimensional teams
- Effective skill performing mathematical calculations and working accurately with numbers
- Significant experience in remittance processing operations and associated equipment
- Advanced knowledge of banking regulations relating to the negotiability of financial instruments, Uniform Commercial Code, Regulation CC, federal rules, policies and guidelines, Federal Reserve relations, cash management standards, practices, and procedures
- Advanced knowledge of the Uniform Commercial Code, Regulation CC, and other related regulations
- Advanced knowledge of Federal Reserve relations and cash management standards, practices, and procedures
- Experience in interpreting and applying accounting principles
- Advanced analytical skills to include summarizing information and clearly identifying key elements, patterns, results, and relationships
- Experience in leading projects and teams to include cost, resource, and time estimation
- Advanced skill exercising initiative and using good judgment to make sound decisions
- Effective skill in resolving conflicting requests and meeting changing requirements
- Significant experience working in a high volume and fast paced environment
- Ability to maintain confidentiality and demonstrate integrity
- Advanced interpersonal, verbal, and written communication skills
- Effective research, analytical, and problem-solving skills
- Advanced organizational, planning, time management, and problem-solving skills
- Effective database and presentation software skills
- Advanced word processing and spreadsheet software skills
Desired Qualifications
- Bachelor’s degree in Finance, Accounting, Data Processing, or related field, or the equivalent combination of experience, education and training
- Working knowledge of Navy Federal products, services, programs, policies and procedures
Working Conditions
- Working conditions exist that may require employee to be located in the Mail Center and may requirelifting trays and boxes containing mail.
- Essential Personnel
Hours: Monday - Friday, 10:00AM - 6:30PM, Saturday 8:00AM - 4:30PM (one day off during the week)
Location: 820 Follin Lane, Vienna, VA 22180
This is an Essential Personnel and full-time onsite position at Headquarters.
Salary Range: $38.00 - $48.50 hourly
Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Posting End Date: 05/09/2023
Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.
#LI-Hybrid
Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
Disclaimer
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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