HURON PROFILE
Directors play a vibrant, integral role at Huron. Their invaluable knowledge reflects in the projects they manage, and the teams they lead. As change leaders, our Managers build long-standing partnerships with clients, while collaborating with colleagues to solve our clients’ most pressing business challenges. Huron Managers shape and deliver results that seamlessly align with client goals, visions, and missions. Remarkably versatile, our Managers also spend significant time mentoring junior staff on the engagement team—where they share expertise as well as feedback and encouragement. This benefits Huron profoundly as it promotes a culture of respect, unity, collaboration, and personal achievement.
Huron is big enough to offer the opportunity and exposure you need for your career growth—but small enough to give you individual attention needed for professional development. Every colleague contributes to who we are as an organization—and the more you evolve, the more we do. Create your future at Huron.

POSITION SUMMARY
Munson Healthcare’s Revenue Cycle Operations are jointly operated by Huron Healthcare and Munson Healthcare. Huron provides strategic Revenue Cycle Operations leadership (managers and above are employed by Huron), while Revenue Cycle associates and supervisors are badged and employed by Munson. Market leaders and hospital, clinic, and physician leadership across Munson’s eight community hospitals and additional clinic locations, are key stakeholders for the Revenue Cycle Operations and critical factors to ongoing Revenue Cycle success.
The System Director of Professional Billing provides, operational and strategic leadership to plan, direct, evaluate and continuously improve patient financial services functions. This position can be performed remotely, with occasional and sparse travel onsite. Direct assigned staff in all aspects of strategic accounts receivable management, denials, cash posting, and follow-up operations. Build professional partnerships with client Chief Financial Officer and other hospital executives. Develop and implement operational policies, procedures and guidelines. Monitor and interpret entity-specific reports related to department performance, staff performance and financial performance, ensuring appropriate action plans are executed. Manage escalations, identify trends and deficiencies and initiate corrective action to resolve. Communicate and coordinate with clinical and departmental staff regarding Patient Financial Services operations, including technology implementations affecting the department. Allocate resources cross-functionally, including people, data, processes and financial investments, to achieve optimal workflow and outcomes. Participate in budget preparation and cost control management efforts. Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution. Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. Identify associates and team priorities based on business direction and adjust when needed. Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create accountability and recognize their accomplishments. Provide timely feedback to encourage success, ensure accountability, and connect opportunities for your associates’ development. Identify the right talent to achieve the desired results. Promote and build a diverse cohesive team to accomplish objectives and align associates' skills to fill gaps.

DUTIES & RESPONSIBILITIES

• Guides and directs subordinate supervisors/managers on patient financial services team
• Develops and implements policy and procedure recommendations to meet the needs of the Health and Hospital System and its patients.
• Oversees preparation of the budget for areas of responsibility and participates in the preparation of the annual Health and Hospital System budget.
• Prepares annual statement of goals and objectives in collaboration with subordinates.
• Ensures compliance with all Federal, State, local government, and private industry mandates.
• Ensures staff are aware and compliant with all applicable laws, regulations, guidelines, etc.
• Analyzes and identifies patient access service needs to determine appropriate action and make recommendations for problem resolution or procedural changes if appropriate.
• Identifies issues, risks, barriers and opportunities for improvement related to patient financial services area.
• Analyzes, interprets, and summarizes pertinent revenue cycle data components, and monitor performance against Key Performance Indicators.
• Develops professional and technical skill set in subordinate staff, and develop ongoing training and education materials for staff and patient education.
• Supervises, trains, develops and motivates subordinate staff.
• Performs related duties as required.

REQUIRED SKILLS

• Effective and efficient organization and planning skills with the proven ability to manage complex multi-workstream performance improvement projects or multiple concurrent client engagements, while delegating and overseeing the work of junior team members.
• Proven analytical and critical thinking skills required to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations resulting in measurable performance improvement and successful organizational change .
• Impactful and professional written and verbal communication set clear project team direction, develop key deliverables, escalate risks, and influence key stakeholders inclusive of client and internal senior leadership.
• Ability to collaborate with team members and client counterparts to understand business challenges, adapt implementation methodologies and approaches to ensure results align with client’s business objectives.
• Team leadership experience including building talent, training, supervising, coaching/mentoring, and performance management.

• U.S. work authorization required
• Bachelor's degree required
• Proficient in Microsoft office (Word, PowerPoint, Excel)
• Direct Supervisory Experience required
• Patient Financial Services experience required, 2-3 in a leadership capacity required
• 6-8+ years of healthcare operations experience

Healthcare Regular United States of America