About SUNY Oswego:

Founded in 1861, SUNY Oswego is a public comprehensive university located in Central New York on the beautiful shores of Lake Ontario, 45 minutes from Syracuse. One of 13 comprehensive colleges in the 64-campus State University of New York (SUNY) system, SUNY Oswego is recognized nationally for its academic quality, focus on student success outcomes, and the growing diversity of its student body. Ranked in the Top Ten among public master's-level universities in the 2021 "Top Regional Universities in the North" by U.S. News and World Report, SUNY Oswego is also recognized among Princeton Review's Best Regional Colleges in the Northeast - an honor bestowed on the college every year since 2003.

Inspired by a d commitment to excellence and the desire to transcend traditional higher education boundaries, SUNY Oswego provides a transformative experience to about 8,000 undergraduate and graduate students. The college offers preeminent academic programs in the arts and sciences, business, communications, and teacher education, and its success is built on providing students outstanding educational experiences with attention to a liberal arts and sciences foundation, practical applications, interdisciplinary approaches, independent scholarly and creative work, and skills for living in multicultural and global communities.

Oswego is committed to enhancing its diversity. SUNY Oswego is an Affirmative Action/Equal Opportunity Employer and is actively engaged in recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students. We encourage applications from qualified applicants regardless of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim SUNY status, or criminal conviction.

In accordance with USCIS regulations, successful applicants must be legally able to work in the United States per the Immigration Reform and Control Act of 1986.

Requests for reasonable accommodations of a disability during the application and/or interview process should be made to the Human Resources Office by calling 315-312-2230 or emailing hr@oswego.edu.

SUNY Oswego is a smoke free/tobacco/e-cigarette free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Job Description:

Description of Department:

Campus Technology Services (CTS) is an integrated service organization caring for administrative computing, instructional computing, network services, technology user support and telecommunications. The department delivers a broad set of infrastructure, applications and services that are vital to the operation and mission of the College. CTS is committed to an environment of diversity, equity and inclusion. The Department of Campus Technology Services at the State University of New York at Oswego invites applications for four Technology Support Professional (TSP) positions. TSPs provide technical hardware and software support for various academic spaces and administers software related to configuring, updating, supporting, and maintaining computers. Each TSP would be assigned and dedicated to serve one of the following academic areas:

• School of Business
• Penfield Library
• School of Education Department of Technology
• College of Liberal Arts and Sciences, STEM departments

The Campus Technology Services Department at the State University of New York at Oswego invites applications to fill full time Technology Support Professional positions.

Posting Date: October 14, 2022

Review Date: Review of applications will begin immediately and will continue until the position is filled.

Compensation: SL3, commensurate with qualifications and experience.

Benefit Information: The State University of New York provides an outstanding benefit package.

Date of Appointment: As soon as possible.

Location: The individuals hired will start onsite at SUNY Oswego CTS until properly trained at which time a hybrid work schedule will be established where most days are onsite and some are partially or completely remote. The hybrid work schedule will be in accordance with the SUNY-wide Telecommuting Policy.

Description of Responsibilities:

The TSP positions are d between CTS and the academic area (listed above) they serve.

The CTS responsibilities of the position include:

• the installation, support and maintenance of computers (hardware and software) and printers across campus. This responsibility includes but is not limited to support of: general access computer labs, departmental computer labs, and advanced technology classrooms.
• the development of machine "images" to be used on desktops, laptops and mobile devices for the PC, Mac, iOS, Android and Linux platforms.
• the administration for various tools needed to configure, monitor, update, and support computers on campus. Follow appropriate change management procedures while making necessary updates to production software or hardware.
• the repair of Windows and Mac OS based hardware.
• responding and updating Help Desk tickets in a timely manner. Use the ticketing system to log work requests not routed through the Help Desk for reporting.
• the development and instruction of computer and software workshops.
• representation of CTS in Open House, New Faculty/Staff/Student Orientation and other events as necessary.
• development of utilities and documentation (online and printed).
• participation in committee, team and/or group projects.

In addition to the CTS responsibilities, each TSP will have specialized technical responsibilities for the academic area(s) they serve.

The TSP hired for the School of Business will have responsibilities for:

• Installation, configuration, and optimization of laboratory equipment and software including the Bloomberg Terminal, Taxwise software, School of Business textbook software, Mighty Networks engagement platform, One Button recording studio, Faronics Insight, Chromebooks with carts, and conference room equipment.
• Coordination with department faculty for equipment upgrades, replacements, budgeting, specification development, and planning.

The TSP hired for Penfield Library will have responsibility for:

• Serve as front-line liaison between Library and CTS for any technology related needs / issues, from problem identification through problem resolution in a timely manner.
• Install, support, and maintain library technology, including library-specific applications and library-specific equipment such as scanners and 3D printers. Facilitate access to library-specific technology/resources.
• Function as a resource to assist and advise Penfield Library in the purchase of new equipment, materials and software.
• Oversee, assist, and train student computer lab assistants.
• Participate as a valued member of the Library Department.

The TSP hired for the School of Education Department of Technology will have responsibility for:

• Installation, configuration, and optimization of laboratory equipment including the materials processing equipment, AutoDesk Suite, CNC software, 3D printing, and other specialized CNC instructional equipment.
• Interface with CNC equipment vendors for technical support and upgrades.

The TSP hired for the College of Liberal Arts and Sciences, STEM departments will have responsibility for:

• Maintain an inventory of computing equipment, network information, system configurations, licensing, and software used within the Departments.
• Interface with equipment vendors for technical support and upgrades.
• Function as a resource to assist and advise faculty in the purchase of new equipment, materials and software.

In addition, TSPs will need to demonstrate effective communication and interpersonal skills.

SUNY Oswego Campus Technology Services unit works continuously to enhance diversity and create an inclusive environment which respects, embraces, and promotes cultural safety, belonging, civil discourse, cultural humility, equality, and other values and goals outlined in SUNY Oswego's Strategic Diversity and Inclusion Plan. As such, the Technology Support Professional will be expected to contribute to these efforts and possess communication and interpersonal skills necessary to engage effectively with an increasingly diverse community of students and colleagues. SUNY Oswego CTS encourages applications from professionals of color, women, individuals with disabilities, and veterans.

On rare occasions, this position may require some evening and weekend work.

Requirements:

Required Qualifications: An associate degree or higher at the time of hire with a minimum of one year of professional experience supporting computer hardware or software. Other requirements include:

• Experience working with diverse groups/multicultural environments
• Computer-related troubleshooting and problem solving capabilities at the hardware and/or software levels.
• A familiarity with software and hardware on Windows and/or Macintosh based platforms.
• Experience working in a team environment
• Excellent customer service skills
• Excellent communication skills

Preferred Qualifications:

• Experience working with and supporting the Windows, Mac, Linux and Chrome operating systems
• Experience supporting mobile devices including iOS and Android devices
• Experience using support and ticketing tools such as Bomgar and ServiceNow
• Experience with desktop management software, especially creating images and pushing software updates to clients (e.g. Active Directory, LANDesk, Microsoft Enterprise Endpoint Manager, JAMF),
• Development of technical documentation
• Creation and teaching of technical workshops
• Understanding of ITIL concepts and/or ITIL Foundations certification

At SUNY Oswego we value the diversity found in each member of our campus community and strive to create a community where that diversity is embraced and enhanced. Recognizing the strength of diversity, our mission is to foster an environment which respects, embraces and promotes cultural competence, civil discourse and active engagement in developing an inclusive and vibrant community of scholars who act as transformational agents of change and responsible citizens of the world. For more information see SUNY Oswego's Strategic Diversity and Inclusion Plan .

As a candidate seeking consideration you are asked to submit a separate statement specifically addressing how your commitment to diversity, equity and inclusion has been evidenced in your career experience and professional activity, and/or community service (volunteer work, etc.), and/or professional development. (Please see Application Instructions)

Additional Information:

If you have any questions about the position, please e-mail:

Tyrone Johnson-Neuland at ty.johnsonneuland@oswego.edu

Visa sponsorship not available for this position.

Application Instructions:

To Apply Submit:

• Cover letter addressing qualifications and interest in all or specific TSP positions.
• A separate statement describing your commitment to diversity, equity, and inclusion in your professional experience or personal life or community engagement
• Resume
• Copy of unofficial transcript for required degree showing degree awarded and date conferred
• Contact information for three professional references, including at least one reference from a current or previous manager/supervisor

electronically

Official transcripts are required at time of appointment.

All required documents must be uploaded in order for your application to be reviewed and considered.