Job description
United States, New York, New York
On-Board Services
24-Apr-2023
Ref #: 20523
LinkedIn Tag: #LI-PS1
How you'll help us Keep Climbing (overview & key responsibilities)
On Board Services is seeking a self-directed individual who has demonstrated operational experience with strong awareness of the Catering operations. They must possess strong interpersonal and communication skills that are effective and in line with Rules of The Road. They must be able to communicate upwards and on behalf of the OBS organization. They must have a keen sense of customer impact when operational constraints occur. They will also be expected to promote a safety culture, as well as operation excellence on a day to day basis. This individual will keep a watch over all last mile activities at a station level for Catering Operations. They will report directly to the Regional Manager and have frequent contact with Director, Managing Director, and Vice President level leaders.
Responsible for the day to day coordination of catering ramp operations- Be familiar and work cohesively with all ACS disciplines within the ACC
- Execute a high standard of ramp, food, and aircraft safety
- Continuous monitoring of Flight Family as it pertaining to missing catering items/equipment while coordinating their delivery through Cater dispatch for an on-time departure
- Supports all Charter operations
- Partner with ACS to ensure clear ramp areas to avoid gate blockage for Catering trucks
- Closely connected with Gate Keeper position in the ACC to communicate and coordinate aircraft swaps
- Monitor ground radio frequencies and coordination as needed
- Work closely with all OCC Catering desk during all tactical and strategic planning sessions for your station
- Constant focus and adherence to published policies, procedures, and provisioning specifications
- Main point of contact for delay root cause analysis and template completion
- Be familiar with all Catering business continuity plans when a level of high operational impact has been identified
- Understand and execute flight prioritization from a catering perspective when applicable
- Understand and activate high wind protocols when applicable
- Maintain keen awareness of local weather or other issues that could cause a station IROP
- Work proficiently in tools such as Flight Family, FACTs, Bridge Desktop, IFX, O2P, GP4, and all other identified applications
- Ensures appropriate leadership level awareness of operational challenges and issues for the day
- Expected to think and act creatively to solve constraints in the name of what is best for the Delta customer
The starting salary range for this level position is $20.62 - $45.86 per Hour.
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values Care, Integrity, Resilience, Servant Leadership, and Teamwork every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
Competitive salary, industry-leading prot sharing program, and performance incentives- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health Benefits including medical, dental, vision, short/long term disability and life Benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications)
- Candidates for this position should have at minimum ahigh school diploma/GED
- Strong operational understanding
- Analytical and root cause analysis skills
- Be willing to work irregular and varying schedules (including holidays)
- Must have demonstrated skills and abilities to communicate effectively at all levels of the organization (frontline to executives) using a variety of tools
- Possess excellent critical thinking and quality decision making abilities
- Must be performing satisfactorily in present position
- Demonstrates that privacy is a priority when handling personal data
- Embraces a diverse set of people, thinking and styles
- Consistently makes safety and security, of self and others, the priority
What will give you a competitive edge (preferred qualifications)
- ACC or previous operations experience
- Thorough knowledge of Catering operations or mass kitchen and food processing/handling
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