Job description
Pella Products of Kansas City is hiring a Trade Account Support for business to business sales due to a significant amount of growth in the KC building industry.
PPKC values our team members and offers a total rewards package that supports the health, life, career and retirement of our team members. The available plans and programs include:
- Health insurance plan options with low out-of-pocket premiums that include prescriptions, behavioral health, and telemed services.
- Wellness program and fitness device reimbursement with enrollment in a company offered medical plan
- Additional options for dental (including orthodontia) and vision benefits, 100% company paid life insurance and long term disability insurance with option to buy-up additional coverage health savings account, supplemental health protection plans (accident, critical illness, hospital indemnity)
- Employee Assistance Program which offers free counseling, financial wellbeing support, and travel resources.
- 401(k) with company match with access to free financial planning and consulting services
- Paid Time Off and Volunteer Time Off
Summary:
We are looking for upbeat, motivated individuals to join our Trade Account Support. Account Support is responsible for both in-house functions (ordering, quoting, scheduling, and financial transactions) and for developing customer relationships via phone and email that promote retention and loyalty.
Responsibilities:
- Accurately ordering and quoting products
- Learn and retain product knowledge of Pella window and door products
- Use Salesforce CRM software and develop best practices to track all customer service interactions
- Effectively troubleshoot areas of concern for customers with efficiency and accuracy of information
- Be our client's advocate by responding promptly, following up, and being proactive with solutions
- Partner with internal departments to facilitate rapid problem solving for our customers
- Proactively support and interact with PPKC Sales Team
Qualifications:
- 2+ years’ experience in customer service or application support role
- Industry Experience preferred but not required
- Strong, detail-oriented multitasker and adaptable “can do” team player who enjoys collaborating to find effective solutions
- Possess a thirst for product knowledge and driving determination to “find a better way”
- Ability to communicate clearly and concisely, both orally and in writing.
- Proficient with Microsoft office-based software applications with an ability to learn new programs
- Experience working in a sales driven company or partnering with a sales team
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