Job description

Treatment Advisor

Recovery Centers of America (RCA) is a ground-breaking addiction and mental health treatment provider, setting the standard when it comes to accessible, affordable, and effective care. RCA understands the heartache, damage, and pain substance use disorder causes a person as well as their family and friends. Not only do we believe that addiction treatment should be affordable, accessible, and evidence-based, but our driven, compassionate, and dedicated employees make those beliefs a reality! This is where you come in.

The Mission Center (Call Center) Treatment Advisor at RCA is on the front line in the fight against addiction every day. As the first point of contact for someone looking for help for themselves or a loved one, the Call Center Treatment Advisor's objective is getting the person in need help. While coordinating patient admission to a facility, the Treatment Advisor exercises compassion, empathy and care in every interaction. The process for admissions includes verifying insurance, processing payment, scheduling the patient at the facility, and preparing our patient for the recovery process. It is also expected that the Treatment Advisor will answer general questions, triage calls accordingly and/or provide resources and information upon request. They will also follow up with previous callers who have not yet been admitted to a facility but are still in need of help.

The Treatment Advisor is an advanced role in the Mission Center Career Progression. The Treatment Advisor is required to be in this role for a minimum of six (6) months before being eligible to advance to the Senior Treatment Advisor role. As a growing healthcare company, there are opportunities for Treatment Advisors to manage teams, attend training sessions, coach and mentor others, join in quality control sessions and lead projects critical to the growth of the company. This is an opportunity for someone looking to advance their career to a management position.

Specific Responsibilities:

• Always demonstrate leadership, professionalism, and uncompromising ethical behavior
• Promptly receive/process inbound Call Center interactions via phone, email, chat and/or social media channels
• Comfort, motivate, and inspire patients to accept help and successfully intervene, as needed
• Follow defined policies and procedures, responsible for all phases of the Admissions process from providing program and services information and triage to completing the intake process for admission
• Pre-screen patients for treatment, identifying psychosocial, mental health and medical issues
• Ensure intake documentation is accurate in the RCA salesforce.com system and other relevant systems/technologies
• Accurately collect fees including co-pays, deductibles and all other out-of-pocket, cash collections (i.e. full self-pay payment plans) required as part of the process
• Review/understand insurance eligibility, determine which benefits are available and communicate options
• Assess facility/bed availability based on patient needs and schedule logistics for admissions
• Work collaboratively with the Mission (Call) Center team members, business development team, the facility, and professionals in the community to support desired outcome for our patient
• Work with urgency to obtain the patient's commitment to treatment and provide quick admission
• Adhere to service levels, goals and metrics that measure the performance of the Mission Center, its team members and its services
• Adhere to all regulatory/compliance policies while exhibiting nothing but compassion, professionalism and care for our patient
• Adhere to quality assurance guidelines as evidenced by monthly call reviews, daily maintenance of all systems, email, team members communication, and maintain up to date required training

Education & Experience:

• Bachelor's Degree preferred
• 2+ year's professional experience in healthcare, customer service or sales in an admission center environment preferred
• Proficiency in Microsoft office, Salesforce experience a plus
• Demonstrated experience providing empathetic and compassionate care for individuals in need
• Experience working in a substance abuse facility, in the treatment of addiction or mental health preferred

Job Type: Full-time

Pay: $35,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• King of Prussia, PA 19406: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

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