Posted: May 3, 2023
Charter Oak State College
Hours: Part-time up to 19 hours per week
Closing Date: Open until filled

Location:

Charter Oak State College
185 Main Street, New Britain, CT 06051
**This position is not remote**

State College Mission:

As part of the Connecticut State Colleges & Universities (CSCU) system, Charter Oak State College, the state’s only public, online, degree-granting institution, provides affordable, diverse, and alternative opportunities for adults to earn undergraduate and graduate degrees and certificates. The College's mission is to validate learning acquired through traditional and non-traditional experiences, including its own courses. The College rigorously upholds standards of high quality and seeks to inspire adults with the self-enrichment potential of non-traditional higher education.

Charter Oak State College Vision:

Charter Oak State College: A dynamic community of online learners advancing the nation’s workforce one graduate at a time.

Equity Statement:

Charter Oak State College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Anticipated Start Date:

June 2023

Position Summary:

Charter Oak State College is seeking a Technical Support Assistant/University Assistant to staff its help desk. The help desk is based in the College’s Alumni Rd building in Newington Connecticut, walking distance from the CCSU campus. Prospective candidates should have a positive attitude, good people skills, and be willing to work in a team-based environment.

The primary responsibility of our help desk technicians is to provide technical support to our end-user community. Current Charter Oak Support staff will provide appropriate training to help desk technicians. However basic browser, hardware, and software knowledge is helpful.

Charter Oak State College provides employees excellent opportunities to experience the latest technology trends, expand their technology skills, and gain knowledge through team-based and individual projects.

Incumbents must possess proven ability to effectively work with a culturally, linguistically, and ethnically diverse faculty, staff, and student. They are expected to have excellent oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.)

Example of Job Duties:

Under the direction of Charter Oak Support Staff, the University Assistant is accountable for effective performance in these essential areas:

• Troubleshooting student/faculty/staff technical support issues via email, telephone, web-based correspondence, as well as in-person
• Logging/updating tech support cases in our online ticketing system
• Analyzing and researching frequently reported issues
• Maintaining Technical Support knowledgebase content
• Perform IT maintenance tasks as needed

Starting Salary:

$17.00 hourly.

Application Instructions:

To apply you must submit a cover letter and resume.

Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable.

Selection Procedure:

Following the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to Interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment.

Background Screening:

All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.

Continuing Notice of Nondiscrimination

CSCU does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record. The following persons have been designated to handle inquiries regarding the non-discrimination policies: Nicholas D'Agostino Director of Equal Employment Opportunity Ndagostino@commnet.edu

CSCU IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER, M/F

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