Position Summary...

What you'll do...

At Walmart, we enable the connection between supplier brands and retail shoppers at unprecedented scale. As primary stewards of our brand promise, "Save Money. Live Better," we work alongside some of the most talented people in the world to engage with the more than 150M households who shop with us. This is a unique opportunity to join a small, high-visibility team within the largest company in the world. We believe all digital advertising can be targeted and accountable - and we have Walmart's sales data to prove it. Walmart Connect wins when suppliers invest in digital media to drive growth; Walmart and our supplier partners win when your digital expertise helps sell more goods online and offline. Growth in our digital advertising business is key to Walmart's overall growth strategy.

Walmart Connect is seeking an experienced Head of Client Services (inclusive of Account Management and Campaign Management who manage the pre- and post-sale lifecycle of a deal) to lead a large team of talented associates through business growth, transformation and career development for Walmart's advertising business. Exceptional interpersonal skills and the ability to build strong relationships with partners in the organization is the key to the candidate's success, along with a personal desire to mentor and modernize a Client Services team.

As a strategic leader in Client Services (within the broader Operations & Client Services organization), the individual needs to be an expert at communicating the big picture up and down the organization and is comfortable to work in a constantly changing, ambiguous environment with a problem-solving leadership style. Ultimately, we are looking for someone who is excited by the role and has a vision for where and how Client Services should evolve into Walmart Connect's future.

Key Duties & Responsibilities:

• Define, drive and deliver effective business strategies to ensure the Client Services organization remains competitive, efficient, focused and energized. Set and enforce operational rigor and discipline within and across teams.
• Directly manage leaders (of leaders) and in collaboration, oversee staff management, workload distribution, organizational strategy and execution, training / onboarding and troubleshooting.
• Build and leverage strong teams through hiring and development; can manage all levels of performance with proven ability to provide timely, specific and constructive feedback.
• Motivate employees working in high pressure (or time sensitive) environments.
• Drive continuous improvement. Evaluate, influence and implement new processes, products and systems; ensure adoption of those new processes, products and systems.
• Lead change management in a dynamic and fast-paced environment; support complex business operations and drive efficiencies through process improvements and automation.
• Demonstrate curiosity and a growth mindset; create an environment that supports learning, innovation and exhibit resilience in the face of setbacks.
• Adopt a holistic perspective that considers data, analytics, customer insights and different parts of the business when making plans and implementing strategies.
• Develop talent, build talent pipeline and foster an environment which allows everyone to bring their best selves to work. Empower associates and partners to act in the best interest of the customer and company, and regularly recognize others' contributions and accomplishments.
• Build strong and trusting relationships with team members and business partners; work collaboratively and cross-functionally to achieve objectives and communicate with influence and inspiration to garner commitment and action.

Preferred Qualifications

• 15-20 years of relevant professional digital media experience required in digital media advertising, client services, operations and insights.
• Experience leading large teams through periods of rapid growth and ambiguity.
• Broad business experience driving execution and adoption of key strategic programs across large teams.
• High emotional quotient (EQ); encourage team cooperation, promote enthusiasm, motivate strategic thinking and ensure insightful problem solving.
• Able to think and act creatively, championing and promoting new ideas that contribute to the goals of the organization and the department.
• Ability to work in a fast-paced, highly independent environment and juggle multiple ongoing projects, responsibilities and relationships.
• Experience working across multi-functional team (sales, business operations, yield, optimization, revenue operations) and leading projects from problem identification to resolution.
• Strong understanding of advertising technology and data / performance measurement trends.
• Excellent written / verbal communication skills; polished and professional demeanor.
• Analytical with a high aptitude for data and strong work ethic.
• Bring a sense of "fun" that inspires others and creates a healthy team environment.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor degree in business or related area

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Advanced degree (MBA or related), Experience in related field, Leading large, complex teams

Primary Location...
221 RIVER ST, HOBOKEN, NJ 07030, United States of America