Job description
Marriott International, Inc. is a leading global lodging company with more than 6,000 properties in 122 countries and territories, reporting revenues of more than $17 billion in the fiscal year 2016. Founded by J. Willard and Alice Marriott and guided by family leadership for nearly 90 years, the company is headquartered outside of Washington, D.C. in Bethesda, Maryland.
Valet Driver Duties and Responsibilities:
- Open hotel main doors and assist guests/visitors entering and leaving the property.
- Assist guests with opening/closing vehicle doors.
- Welcome guests and visitors with appropriate greetings of the day.
- Acknowledge and greet guests within 25 to 30 seconds and provide professional, fast, and friendly service.
- Able to communicate parking procedures to guests/visitors.
- Tag guest vehicle keys with date & time, registration number, make/model, room number, or contact number of the guest.
- Provide the correct counter token or receipt of valet parking to the guest.
- Verify the guest token or receipt with the one attached to the key before handing over the keys or vehicle to the guest.
- Announce for the guest's driver on the mic when the guest is ready to depart from the hotel.
- Announce for guest's car on the mic when the guest handover the parking token or receipt.
- Able to effectively park and retrieve guests' cars without causing damage to the vehicle.
- Ability to drive and operate manual and automatic transmission vehicles.
- Able to provide guests with information regarding property facilities, amenities, services, and hours of operation.
- Able to provide guests with direction and local areas of interest and activities.
- Give fond farewell to all guests who are departing as per hotel standards.
- Monitor and direct personal and commercial vehicle traffic on the property, including guest vehicles, taxi cabs, limousines, and buses.
- Ensure vehicles are legally parked and maintain a smooth and efficient flow of traffic.
- Ensure all guest's valet experiences are memorable, unique, and as per the hotel's standards.
- Responsible to maintain the security of vehicles, belongings kept inside the car, and vehicle keys.
- Responsible to follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Responsible for opening and closing parking areas or facilities.
- Document and report all vehicle incidents like damages, accidents, theft, missing articles, etc.
- Review shift logs/daily memo books and document any relevant details or information in the logbook.
- Report accidents, injuries, and unsafe work conditions to the supervisor or manager.
- Monitor and maintain safety, security, and cleanliness of parking areas, portico, and behind the valet stand.
- Responsible to report any security or safety problems, safety hazards, and potential security problems to the supervisors.
- Re-route traffic when the parking facility reaches maximum capacity and ensure staff is informed.
Requirements:
- Applicants must have a 3+ year clean driving record and be over the age of 21.
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