Patient Care Advisor

Join our team where we treat our employees and our pets like family!

With NEW Ownership and EXCITING Renovations, Pet Medical Center is seeking a responsible, diligent, team player with strong communications and customer service skills to prepare for and assist the DVM with patient visits. The Veterinary Clinic boasts a collaborative team environment and family-oriented culture and is seeking top talent for a Patient Care Advisor to join our team.

Summary:
The full-time Patient Care Advisor is responsible for assisting the client and patient into the exam room, preparing for the exam, documenting medical history, and assisting the DVM throughout the exam. The Patient Care Advisor creates a positive experience from the beginning to the end of an appointment. This person is an integral part of the team and the overall business operation.

Benefits:
Discounted services on the care for your own pets. We offer a comprehensive benefits package including generous PTO, an employee assistance program, continuing education, scrubs allowance, paid holidays, 401K with match, health, dental and eye coverage, including disability coverage options.

Start Date and Hours:
Looking for FULL-TIME Patient Care Advisor to start as soon as possible to work weekdays and maybe an occasional weekend. We are open Monday, Tuesday, Thursday, and Friday 8am-6:00pm and Saturday and Sunday 8am-1pm.

Qualifications:
Candidate must be at least 16 years of age and have a High school diploma or General Education Degree (GED. Ideally this candidate will have worked in a customer service position for two years and have solid Math, Computer, and strong reasoning abilities.

Responsibilities:
Patient Care:

• Obtains and records patient medical history.
• Performs accurate temperature/pulse/respirations on patients and records in medical record.
• Explains procedures to clients and answers questions or obtains the desired information on behalf of the client.
• Prepares patients, medications, and instruments for medical procedures and treatments.
• Prepares DVM for appointment with brief synopsis of patient needs and client concerns.
• Offers assistance to others during any time not performing assigned duties.
• Checks out clients after appointments, issues billing invoices, and accurately processes payments.
• Takes appropriate and accurate medical notes during patient exam to ensure DVM has a clear picture of abnormal exam findings and client discussion points.
• Performs various restraints for procedures to be completed to the animal, making sure the safety of the animal and the doctor or technician performing the procedure is of primary concern.

Nursing Care:

• Medicates patients either orally or by giving injections and understands proper techniques for handling the patient while medicating.
• Understands medical terminology commonly used, including dosage instructions, and is familiar with drugs prescribed for treatment.
• Fills prescriptions according to DVM instructions, documents properly in the medical record, and calls in prescriptions to pharmacies when needed.
• Obtains blood, urine, and other samples from patient ensuring patient safety and well-being.
• Completes radiology procedures in a timely fashion, documents results in the medical record, and provides images to doctors.