Job description

**NO EXPERIENCE REQUIRED**

The Gorge Zipline Canopy Tour, located in Saluda, NC offers a thrilling tree-based aerial adventure. The tour has 11 zip lines, 3 rappels and a sky bridge. Become a part of The Gorge team for a season you won’t forget!

Job Perks Include:

• Competitive hourly wages + TIPS, TIPS, TIPS from generous guests
• Housing for qualified applicants if needed
• Discounted zipline tours for friends and family
• Retail Shop discounts to get all your cool The Gorge swag
• Discounts on adventures with Green River Adventures
• FUN. Seriously, lots of FUN. We'd love to welcome you to The Gorge Family!

Summary of Essential Job Functions

Zipline Canopy Tour Guides are responsible for providing excellent customer service while leading guests through a 3.5-hour zipline canopy tour for a one-of-a-kind guest experience. Candidates must have a positive attitude, team-oriented mindset, excellent communication skills and be able to focus on safety. Guides will lead up to 2 tours per day and will work 3-6 days per week depending on the season. CPR and First Aid training are required; Wilderness First Responder (WFR) certification preferred. All guides will undergo an intensive, in-house training following ACCT standards. Pay dependent upon experience and certifications.

• Will work alongside a co-guide throughout tour
• Ensure course operations are conducted in accordance with The Gorge’s safety standards
• Fit harnesses and helmets correctly and supervise the use of the equipment
• Provide excellent customer service to all guests at The Gorge
• Communicate clearly with co-guide, outpost staff, and management in person and using radios
• Deliver participant ground school instructions on proper zipping procedure
• Monitor guests’ ability to follow procedure throughout trip, and deliver additional instruction as needed
• Facilitate guests' experience while on tour
• Perform technical rescues as needed
• Ongoing assessment/management of risk in dynamic conditions
• Inspect all personal protective equipment (PPE) prior to and after use
• Complete post-trip paperwork

Qualifications

• Minimum 18 years of age
• High School diploma or equivalent
• Must pass initial training
• Must pass monthly skills assessments
• Guiding experience in adventure tours preferred but not required
• Current CPR/First Aid/AED certification required (training opportunity provided in-house)
• Current WFR certification preferred
• Ability to communicate and work as an effective team member
• Dependable, responsible, reliable, and able to take directions as needed

Physical Abilities Required

• Must have the ability to perform work at heights over 50 feet
• Must be able to perform all technical rescues associated with The Gorge tour
• Able to stand and walk outside for 8+ hours in all weather conditions
• Able to walk or hike in uneven terrain
• Must be able to lift 50 lbs.
• Able to pull guests onto platforms along a steel cable
• Must be able to climb a ladder

Schedule

• Must have a flexible schedule with full availability on weekends and holidays.
• Guides are classified as full-time/seasonal.
• Scheduling priority is based on employee availability and experience.

Uniform and Gear

• The Gorge will provide personal protective gear (harness, helmet, radio etc.)
• Staff are not required to wear a uniform
• All staff are required to maintain excellent hygiene and a professional appearance

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Referral program

Schedule:

• Day shift
• Holidays
• Weekend availability

Supplemental pay types:

• Commission pay
• Tips

Ability to commute/relocate:

• Saluda, NC 28773: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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