Job description

• Assign room according to guest request and preferences whenever possible.
• Organize and coordinate pre-arrival preparation/check-in/pre-registration procedures for arriving guests.
• Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
• Review/block rooms out-of-order and out-of-service rooms daily and report any discrepancies.
• Perform duplicate reservation checks; block rooms.
• Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Coordinate tasks and work with other departments. Develop and maintain positive working relationships with others support team to reach common goals.

• Room assigner may be assigned to reception shifts based on hotel’s operational needs.
• Room assigner must obtain full understanding of reception duties.
• Perform all check in functions, including, but not limited to early check-in, late check in and no reservations, according to hotel policies and procedures, which includes issuing/preparing proper meal coupons based on purchased room package. This may/will require understanding rooming lists provided by Tour Agents/OTA bookings.
• Perform/extend Warm Welcome to upon guest check in based on hotel standards/policy.
• Produce initial keys for guest upon registration and secondary upon request, in accordance with security procedures.
• Post charges to guest accounts including, but not limited to changing foreign currency and cashing checks.
• Ensure proper credit obtained on guest credit cards at registration.
• Accept, sort and distribute all messages, small packages and mail for guests.
• Perform all check–out functions, including, but not limited to check, charge, cash and direct bill payments, according to hotel policies and procedures.

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