Job description
Account Clerk
Under general supervision, the Account Clerk prepares utility bills, maintains department files and records, provides customer service, and performs administrative support to Water, Wastewater, and Sanitation Departments as well as other City officials.
REQUIRED QUALIFICATIONS:
- Must be at least 18 years of age;
- Completion of secondary education or equivalent (high school diploma or GED); or any equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities;
- Must possess a valid State of Ohio driver’s license and must remain insurable under the City’s vehicle insurance plan.
ESSENTIAL FUNCTIONS OF THE POSITION:
- Maintains high volume customer records for both commercial and residential accounts by updating and recording services such as transfers, disconnects and reconnects, foreclosures, meter changes; maintains records of receipts for cash drawer from night deposits and walk-in customers;
- Answers phone calls and assists and responds to customer’s questions or resolves complaints or concerns regarding new service, payments, disconnect notices, and general account information; ensures confidentiality of all customer records maintained;
- Provides information to banks and loan agencies regarding foreclosures, sheriff sales, vacant properties and delinquent accounts; utilizes access to county auditor’s web site to determine ownership of properties;
- Processes water/sewer tap fees; types correspondence such as meter verification, water pit repairs, delinquent accounts, and meter access letters.
This position's starting salary is $18.00 per hour. This is a full-time position. However, the right candidate that may only want part-time hours would be considered.
The deadline to submit an application is Monday, May 1, 2023. The written test will be on Tuesday, May 2, 2023, at 6:00 PM. Please arrive to the Community Room, located on the first floor of the Municipal Building, no later than 5:55 PM to check in. All testing materials will be provided; applicants must bring a government-issued photo ID.
The City of Wilmington is an equal opportunity employer. To request a reasonable accommodation to participate in the application process, please contact the City of Wilmington, Department of Human Resources, via email HR@wilmingtonoh.org or phone (937) 382-9094. Please be prepared to provide information in support of your reasonable accommodation request.
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