Job description
United States, Georgia, Atlanta
Operations Anlys & Performance
12-May-2023
Ref #: 19949
How you'll help us Keep Climbing (overview & key responsibilities)
Deltas brand is based on best-in-class operational performance, the foundation of which is providing safe and reliable aircraft for our customers travel experience. The role of Operations Analysis & Performance (OAP) is to support this mission by providing strategic insights by first understanding business processes and then leveraging data and analytics to drive continuous improvement efforts.
The Analytics Specialist will be asked to work closely with leaders to develop creative solutions to current challenges. We are looking for data curious individuals who seek to understand process and can connect with our business partners to leverage data and drive improvement.
We are looking for data curious candidates who enjoy thoughtful debates about how strategy, business process improvement, and analytics impact the way Delta reliably serves its customers. The successful candidate will espouse Delta's core values of Honesty, Integrity, Respect, Perseverance, and Servant Leadership. Additionally, they will exhibit strategic vision, strong analytical/process skills, a bias for action, and the ability to partner with senior operational leaders to influence strategy, improve the Delta customer experience, improve operational reliability, and drive results.
Responsibilities:
- Locate and extract data from a variety of sources for use in analysis, models, and project development
- Aggregate views of data sources into meaningful hierarchies
- Create accountability tools such as scorecards and performance reviews that focus on KPIs that drive the business
- Develop and improve automated reports and analyses to support senior divisional leaders and business units
- Create insightful executive-level and frontline dashboards using data visualization tools
- Understand drivers of the KPIs through various analyses and work closely with the business team to create solutions
- Present findings to business leadership
- Practice safety-conscious behaviors in all operational processes and procedures
Benefits and Perks to Help You Keep Climbing
A career at Delta not only gives you a chance to see the world, but we also provide excellent benefits to help you keep climbing along the way!
- Competitive salary, industry leading profit sharing and 401(k) with generous direct contribution and company match
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- A detailed wellness plan that recognizes the importance physical, emotional, financial, and social wellbeing
- Domestic and International flight privileges
What you need to succeed (minimum qualifications)
- High School Diploma/GED
- 3+ years of experience in analysis, information science, data visualization, or other relevant quantitative field preferred
- Successful candidates will have familiarity and/or experience with some or all of the following: SQL, SAS, R, Tableau, PowerBI, Qlik, Spotfire or other database interface tools and languages
- Track record of seeking leadership roles including student and community organizations
- Direct experience communicating with stakeholders, delivering projects end-to-end, and working collaboratively to drive improvement in the overall analytical support of Delta operations worldwide
- Must be comfortable working in group and individual settings.
- Visual Basic, Perl, Python, UNIX or other basic functional programming tools
- Demonstrates that privacy is a priority when handling personal data.
- Embraces a diverse set of people, thinking and styles.
- Consistently makes safety and security, of self and others, the priority.
What will give you a competitive edge (preferred qualifications)
- Bachelors degree in Engineering, Computer Science, Information Science, Business/Management, Mathematics/Statistics, Economics, or other relevant quantitative field
- Previous experience in operational roles
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