Job description

Precision Tune Auto Care of Detroit is looking for a Service Advisor responsible for providing exceptional customer service and support to clients who visit the auto shop. The Service Advisor will manage service appointments, offer expert recommendations to customers, and communicate with the auto shop's service technicians to ensure that customer vehicles are repaired accurately and in a timely manner.

Responsibilities:

• Greet customers and provide them with a warm welcome to the shop.
• Review customers' service requests and provide expert recommendations on necessary repairs or services needed.
• Schedule service appointments and manage work orders.
• Communicate with the shop's service technicians to ensure that repairs are completed accurately and in a timely manner.
• Keep customers informed on the status of their vehicles and provide updates on repairs or maintenance work being done.
• Prepare accurate and detailed estimates for customers and discuss options for service repairs.
• Upsell additional services and products as appropriate.
• Handle customer complaints and concerns, and escalate issues to the appropriate team members as needed.
• Ensure that the shop's customer service and satisfaction standards are met and exceeded.
• Maintain accurate records of service and repair orders.
• Manage inventory levels of parts and supplies needed for repairs.
• Maintain a clean and organized work environment.

Requirements:

• High school diploma or equivalent.
• 1+ years of experience in automotive service or repair is preferred.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficient in computer systems and software programs.
• Knowledge of automotive repair terminology, systems, and procedures.
• Ability to work well in a team environment.

If you have any specific requirements or qualifications for the position, you can modify the job description accordingly.

Job Types: Full-time, Part-time

Pay: $11.00 - $16.00 per hour

Benefits:

• Employee discount
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Detroit, MI 48221: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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