Under the general supervision of the Program Manager, Case Management Services, and under the general policies and procedures this position is a member of the Ryan White Case Management team. The Case Manager, AIDS Services Non-Medical assesses the needs of clients with HIV/AIDS and connects them with internal and/or community resources; assists clients with accessing public/private benefits and entitlement programs; coordinates with staff and other service providers to get client needs met. Community outreach is integral to this role.

Benefits/Perks:

• Medical, dental, and vision coverage for you and your family
• Generous number of vacation each year
• Generous paid Holidays and your Birthday off!
• Additional holidays for paid shutdown between Christmas and New Year’s Day.
• 403(b) Retirement Plan with a Match, plus a potential employer discretionary contribution after year one
• Professional development opportunities
• Transit Flexible Benefit Plan
• Employee Assistance Program
• Wellness Program - wellness portal to support your wellness goals, cash incentive and PTO incentive.
• Employer paid Life Insurance

• Assess each client’s current situation and needs, as well as what services they are currently utilizing, in order to refer or assist appropriately.
• Determine eligibility and educate clients on all public and private benefit programs such as Ryan White funded services, Aids Drug Assistance Program (ADAP), Medi-Cal, Social Security, State Disability, Unemployment, General Assistance, Veterans Benefits, etc.
• Assist clients retain benefits and provide advocacy as needed.
• Develop a comprehensive, individualized care plan and coordinate the services required to implement the plan.
• Monitor clients to assess the efficacy of the care plan.
• Periodically evaluate the plan and adapt changes as necessary.
• Manage referrals, linkages & outcomes including proper documentation.
• Complete and submit client requests for emergency financial assistance, transportation and exceptions.
• Provide outreach services to potential clients and the community at various locations, including, but not limited to, testing locations and health fairs.
• Participate in ongoing education and training, remain up-to-date on regulations, eligibility requirements, programs changes, and new benefit offerings.
• Collaborate with multidisciplinary teams.
• Maintains all HIPAA standards of privacy and confidentiality.

• Other duties as assigned.

• Bachelor’s degree in Health or Human Services or related field or equivalent combination of training and experience.
• One year of case management experience
• Bilingual Required; Spanish or Vietnamese preferred.

PREFERRED EXPERIENCE & TRAINING

• Spanish or Vietnamese language proficiency

• Case management experience with HIV positive persons, and/or persons with a history of mental illness, homelessness, chemical dependence and experience with families.

• Knowledge of community resources.
• Knowledge and experience with public/private benefits and entitlement programs.
• Knowledge of HIV/AIDS. Adept at establishing rapport with clients, families, health care professionals, and community service organizations.
• Ability to establish and maintain appropriate professional boundaries, and to maintain a high standard of professional and ethical conduct.
• Ability to work independently, prioritize, and make effective use of time.
• Ability to efficiently handle demanding workload involving multiple tasks, and master detailed and complex information.
• Ability to handle conflict, crisis situations, and difficult clients.
• Excellent written and oral communication skills.
• Ability to work effectively with people of diverse cultures, ages and economic backgrounds in a culturally competent and sensitive manner.
• Demonstrated proficiency in Microsoft Suite and Google products
• Self-motivated and demonstrated critical thinking skill
• Demonstrated strong teamwork and people skills, with ability to develop productive relationships

• Ability to model and communicate the mission of The Health Trust and support a culture of empowerment and team support.

• 
  Normal office environment with little exposure to excessive noise, dust, and temperature.
• Local travel required.
• Car available for daily use with valid driver’s license and automobile insurance as required by the State of California.
• Employment background screening required.
• Annual Tuberculosis screening required.
• Duties are performed in a combination of the office setting and the field.
• May be exposed to communicable diseases.

REPORTING RELATIONSHIPS:

Reports to Program Manager, Case Management Services

Salary Range:

$29.25 to $33.25/hr