POSITION PURPOSE

Construction Loan Department Coordinator and Trainer is a cross-functional position responsible for supporting Construction Loan Monitoring area. One Time Close and the Residential Homebuilder areas with daily tasks.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Delivers group and individual instruction and training on the construction advance process.
• Develops training aids.
• Responds to internal and external queries via team inboxes and daily phone calls regarding status of BUILT system activations and advance requests.
• Monitor daily construction status on pending advance request.
• Perform other duties, tasks and special projects as required, assigned, or directed.
• Follows all compliance policies and procedures.

QUALIFICATIONS

Education/Certification:
High School Diploma or GED

Required Knowledge:
1 + years Mortgage, Consumer/Commercial and Business loan servicing and/or construction advance experience preferred.

Experience Required:
Consumer/commercial and Business Loan Servicing.
Experience with Collateral Documents
Strong Excel skills
Experience pulling and working system reports.

Skills/Abilities:
Must be able to handle and resolve high volumes of work and meet strict deadlines.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write detailed correspondence.
Must be a critical thinker and able to analyze situations and escalate to management as needed.
Highly organized and self-motivated
Excellent verbal and written skills
Thorough knowledge of all applicable Bank mainframe systems.
To perform this job successfully, an individual should have strong knowledge of Spreadsheet software and Word Processing software
Needs to have a strong attention to detail and be able to perform multiple tasks under pressure
Tact in dealing with customers and employees, and experience liaising with varied bank departments to resolve issues.
Light typing; moderate to heavy computer input
Proficient computer skills