Job description

Customer Relations Executive:

About ReBridge:

ReBridge is a next generation online learning platform focused on the higher education ecosystem, primarily focussing on working professionals, executives, students who are looking to upgrade, upskill and uplift their career in the highly competitive environment. With best-in-class programs offered in Management, Technology, and other career oriented programs from top universities, we strive to assist, guide professionals in fulfilling their aspirations towards their career growth.

Job Summary:

• A Customer Relations Executive is responsible to call, connect, email, coordinate, and service the new & existing customers by providing updates, schedules, reminders, and other important information related to enrolled products & services. Need to follow up with customers on renewals and other related activities. Candidate must be energetic, persuasive with strong orientation to customer service having communication and convincing skills.

Job Description:

· To Call, connect, and attend customer related queries on products & services.

· Guide, counsel and provide information to clients on career programs

· Inform customers from time to time about academic related schedules & information.

· To be the first line of coordination with office & students in resolving queries

· To follow up, inform, guide and work on renewals from time to time

· To build healthy relations and rapport with customers and ensure best service is given.

Job Requirements:

· Good communication & convincing skills, good fluency in English is required

· Strong, Confident, Pleasing, and approachable personality with positive outlook.

· Patience, Persistence, and high level of customer orientation with business outlook.

· Minimum 2-3 years’ experience customer service, knowledge on sales required.

· Experience in Education, Banking, Insurance, any consulting firm, would be a +.

· Graduate with Knowledge on computers & social media would be added advantage.

Job Type: Full-time

Salary: $20,000.00 - $25,000.00 per month

Experience level:

• 1 year
• 2 years
• Under 1 year

Shift:

• Day shift

Work setting:

• Office

Ability to commute/relocate:

• Union, NJ: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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