Interact with customers in response to inquiries about Boat Outfitters products. Responsibilities will include traditional customer service tasks (phone calls, answering e-mails, taking orders) but will also include more complex projects such as helping to design custom products per customers' unique specifications.

This is not an ordinary customer service job. It requires extensive product training, basic engineering competency and excellent organization. It is not a position with repetitive tasks but rather one where you will face unique challenges daily that often require complex thinking and problem solving.

Responsibilities

• Professionally handle incoming requests from customers and ensure that issues are resolved promptly and thoroughly.
• Educate and advise the customer when applicable about appropriate products given unique applications.
• Interpret customer requirements, identify engineering challenges and act as a liaison between customer and engineering team.
• Accurately and efficiently place orders into our shopping cart backend systems.
• Maintain a balance between company policy and customer benefit in decision making.

Requirements

• General interest in boats and boating accessories (extensive boating experience preferred).
• Bachelor's degree in relevant field of study or equivalent years of related work experience.
• Ability to communicate clearly and professionally both verbally and written.

Additional Information

• Offers will take into consideration your background and related experience
• Normal work hours for this position is Mon-Fri 7am – 5pm (overtime available)
• Nights and weekends are not a normal part of our work schedule.
• Limited travel to industry trade shows may be necessary.
• We offer a generous selection of benefits including paid time off, a 401K plan with company contributions. We contribute heavily towards your selected medical and dental insurance and also provide life insurance coverage.