Job description

Do you love engaging with people and being part of a supportive team? Do you strive to provide high quality customer service to every customer you meet? Then this is the ideal position for you!

As a Customer Service Representative at Weed Man Lawn Care/The Mosquito Authority, you will play an integral role in maintaining loyal customer relationships. Our Customer Service Representatives are great communicators with strong phone skills and proficiency in computer data entry. In this position, you will have the opportunity to work with both current and potential customers, as you handle service inquiries, concerns, and requests about our products and services.

If you’re committed to excellent customer service and enjoy helping others, this is a great opportunity for you!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

· Answer customer calls and provide general information regarding product pricing, availability, and order details.

· Responsible for achieving an acceptable conversion rate of inbound prospective customer calls to customers.

· Communicate effectively with services technicians, managers, and customers to ensure high quality and timely expedition of customers.

· Maintain knowledge of our services, pricing, promotions, procedures, and other important issues through management communications, training, and meetings.

· Contact customers and perform appropriate research to correct inaccurate or missing order information.

· Work flexible schedule as required to meet weekly responsibilities, including occasional weekend hours.

· Completion of other duties as assigned by senior staff.

REQUIREMENTS:

· High School graduate / GED

· Strong communication skills - verbal and written

· Attention to detail and accuracy

· Proficiency with Microsoft Office platforms

· Execute marketing initiatives (social media, trade shows, special events)

PERKS:

· Paid training

· Competitive compensation

· Healthy approach to work/life balance

ABOUT US:

At Mosquito Authority, we do things a little differently than your average pest control company. Our customers count on us for complete mosquito protection, and we don’t take that lightly.

Our mission is simple: help protect families from mosquitoes and the diseases they carry. Each and every one of our team members is dedicated to providing the best services out there so our customers can enjoy the outdoors with peace of mind.

How do we do that? With our No Mosquito Guarantee. Our passionate and respectful team members strive to ensure no customer is bothered by mosquitoes in between treatments, because that’s our promise.

Mosquito Authority offers paid training, competitive compensation, and a supportive and respectful work environment so you can thrive as an important member of our team.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Ability to commute/relocate:

• Lexington, KY 40511: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: One location

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