Job description
COMPANY BACKGROUND:Broadstep Behavioral Health, Inc. (“Broadstep”) f/k/a Phoenix Care Systems, Inc., is the parent company of Broadstep Academy, Inc., and Broadstep Pharmacy.
Broadstep has been a leader in providing a continuum of physical, emotional, and mental support for children and adults with intellectual and developmental disabilities (I/DD), mental illness, and co-occurring disorders for over 45 years.
As one of America’s leading I/DD and behavioral health providers, our vision is to be America’s first-choice in behavioral health and supportive living.
The ideal person for this role will have experience in a complex multi-location healthcare organization. This great opportunity is located in Milwaukee, WI.
SUMMARY:
Broadstep has been serving the community since 1972. We’re a diverse team of first-class healthcare professionals supporting the IDD community with care, consideration, and advocacy. We currently have an opportunity for a Direct Support Professional. This role assists our individuals in realizing their full potential and help our individuals become integrated and engaged in their community
DUTIES AND RESPONSIBILITIES:
- Assist individuals with daily activities such as meal preparation, personal hygiene and medication administration.
- Provide transportation.
- Document behaviors, activities and incidents.
- Utilize various verbal and physical behavioral interventions.
- Facilitate community involvement by accompanying individuals on outings and activities.
- Be an active part of multidisciplinary team that supports therapeutic and behavioral plans in partnership with operations, clinical staff and co-workers to enhance the quality of life for those we support.
- Continually remain active, alert and able to respond to all scenarios.
- Possess the ability to perform and personally apply the state-specific crisis intervention program and CPR/First Aid skills in their entirety in trainings and actual events.
- Must successfully complete all required trainings identified in the subsidiary’s specific training curriculum prior to the start date in the program and within six months according to Broadstep's training policies. Also, must successfully complete all components of the On-the-Job (“OJT”) Training/Onboarding Experience and yearly Continuing Education (“CE”) courses based on program/licensing/contractual requirements.
- Ensure the integration and implementation of all Broadstep and subsidiary policies, procedures, state-specific regulatory requirements, contract stipulations and accreditation standards, including but not limited to:
- Knowledge that abuse (physical, sexual, verbal/psychological), neglect, exploitation and misappropriation and other code of ethics violations are against the law and company code of conduct. The team member must be able to implement all facets of the company’s Abuse, Neglect, Exploitation and Misappropriation policy, including the responsibility of being a mandatory reporter. Per state requirements and company policy, team members will report immediately to the state licenser, appropriate company personnel and external contacts, and they will fully participate in all stages of an investigation pertaining to suspected abuse by team members, parents and others. Additionally, the team member must comply with any external (County, State or Federal) investigation or inspection. Team Members in IL and NJ are required to contact state reporting agencies immediately;
- Knowledge of all individual rights and the ability to identify, intervene and report appropriately when observing a violation;
- Knowledge of the confidentiality policy and HIPAA laws, and always apply the practices governing those policies and legislation;
- Knowledge of the subsidiary-implemented crisis intervention programs and be able to implement all protocols as identified in the individual’s treatment plan;
- Knowledge of all company transportation procedures and operates all personal and company vehicles in accordance with those policies;
- Knowledge of all company crisis/emergency plans and applies that knowledge during each test drill and actual crisis situation.
- Performs other related duties as assigned by management.
This has no supervisor responsibilities
QUALIFICATIONS:
Specific requirements include:
High school diploma or GED
- Must be 18 years of age
- Valid tri-state driver’s license in good standing
- Access to a registered vehicle with proof of insurance if providing transportation for individuals receiving services
- Successful clearance of local and state background checks, post-offer drug screening and physical
- Capable of successfully performing physical behavior interventions
- Patience, excellent communication and basic computer skills
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Occasionally required to stand.
Occasionally required to walk.
Continually required to sit.
Continually required to utilize hand and finger dexterity.
Occasionally to climb, balance, bend, stoop, kneel or crawl.
Frequently required to talk or hear.
Occasionally exposed to outside weather conditions.
Occasionally exposed to bloodborne and airborne pathogens or infectious materials.
While performing the duties of this job, the noise level in the work environment is usually quiet.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.
Specialized equipment, machines, or vehicles used: computers, printers, calculator, other office equipment
Broadstep, Inc. is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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