DIRECTOR OF EVENT OPERATIONS (BANQUETS)
Full Time
Washington, DC 20001
Posted
Job description
Summary
Join us for this incredible opportunity to be part of our Banquet team at the Hyatt-managed Grand Hyatt Washington located in downtown Washington, D.C. Not only will you be part of a talented team, you will also be part of a company that was one of Fortune's 100 Best Companies to Work For in 2023! Development opportunities and career path options are endless with Hyatt; there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture.
The Director of Event Operations is responsible for leading the entire Banquet and Event Set-Up operation, effectively and proactively monitoring the daily functions of the department. This includes providing support and guidance to the Events team, as well as working and communicating closely with all hotel departments to ensure a successful event resulting in a positive guest experience.
The Director of Event Operations' responsibilities may include but are not limited to:
- Support and Manage the Banquet, Event Set-Up, and Banquet Beverage teams while working closely with the Assistant Director of Operations and other hotel departments.
- Supervise, Empower, Lead, Coach and Motivate the Banquet team including captains, food servers, and set-up housepersons towards achieving exceptional guest service results and complete colleague engagement.
- Assist the hotel in reaching top service scores on our Meeting Planner surveys.
- Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications.
- Responsible for proactively reviewing staffing and equipment needs.
- Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Events, Event Set-Up, and Beverage.
- Responsible for maintaining a high energy, positive, professional appearance.
- Responsible for developing innovative and creative décor for Banquet function space.
- Responsible for short and long term banquet functions in the front and back of the house.
- Creates an environment establishing the highest standards of quality service and ensures implementation through effective hiring, training, development, promotion, and continuous reinforcement.
- Administrative tasks include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions.
- Performing daily walk-throughs in banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
- Ability to develop ideas for special events and holiday functions.
We offer:
- Financial relocation assistance if applicable
- Free room nights after 90 days, discounted and friends & family room rates immediately
- Medical, prescription, dental, and vision insurance after 30 days
- 401K with company match
- Paid vacation, sick days, new child leave, and holidays
- Paid family bonding time and adoption assistance
- Tuition reimbursement
- Free colleague meal during shift
- Employee Stock Purchase Plan
- Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
- Career growth opportunities locally in this area or throughout the country
COVID-19 Safety:
Hyatt Hotels follows all COVID-19 CDC and United States Health Department protocols for the safety of our colleagues and guests.
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
- Full-time Management Position that requires full flexibility, including the ability to work weekends, holidays, and a varied schedule
- A true desire to understand and anticipate the needs of others in a fast paced environment
- Refined verbal and written communication skills
- Must be proficient in general computer knowledge
- Candidates should be extremely creative, innovative, detail oriented, and organized
- Hotel experience and a thorough understanding of all levels of banquet service preferred
- Previous experience as a Banquet Manager/Assistant Manager preferred
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer, and effective in providing exceptional customer service
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