Job description

Attended Donation Center Manager
JOB DESCRIPTION

MISSION: We help people overcome challenges to employment.

REPORTS TO: Donation Center Area Manager
FLSA STATUS: Exempt, Full Time
Date: 4/2022

Direct Reports: Attended Donation Center Attendants and Attended Donation Center Floaters

JOB SUMMARY: This position is responsible for managing all activities pertaining to ADC operations in accordance with established business practices and agency policies, procedures, and budget projections.

ESSENTIAL JOB FUNCTIONS:

• Screens, hires, trains, evaluate, motivate, and supervises ADC attendants emphasizing the importance of maintaining good customer service skills.
• Assists in all functions performed by Attended Donation Center (ADC) personnel.
• Assists in loading/unloading of agency trucks and trailers.
• Always ensures appropriate staffing at the ADCs.
• Performs quality assurance visits to ADCs on a regular basis.
• Monitor and maintain overall ADC performance and housekeeping to agency standards.
• Coordinates with Donation Center Area Manager on all collection activities to ensure efficient, safe, and secure flow of donations.
• Proactively resolves all conflicts among collection, production, and distribution of donated products.
• Coach and develop performance of ADC team members resulting in maximum team efficiency and profitability.
• Assists in the resolution of any complaints and communicates with the management team.
• Participates and reports ongoing ADC operation results.
• Prepares and submits daily activity reports as assigned and maintain all company records and reports accurately and in timely fashion.
• Reviews and is familiar with Goodwill Industries of Central OK safety policies, programs, and procedures. Adheres to all safety rules, regulations, and safety codes, and attends safety training sessions and necessary safety meetings.
• Punctual & dependable attendance.
• Attends training as required.
• Abide by the policies and procedures as set forth by management.
• Operate an ADC location when staff is not available to do so.

ADDITIONAL RESPONSIBILITIES:

• Performs other duties as required.

QUALIFICATIONS:

• High school diploma or GED required.
• Associates degree preferred. A combination of education and experience may be substituted for required education at 1 year of education (with High School diploma or equivalent.)
• Supervisory experience preferred with 1 years’ experience in a supervisory role of 15 or more employees or demonstrated success in an Assistant Store Manager position.
• Hold valid OK driver license and current auto insurance.
• Must pass MVR check and maintain a good driving record, required.
• Ability to speak, read and write the English language.
• Reliable transportation required.

CORE COMPETENCIES
To perform the job successfully, an individual should demonstrate the following:

• Live our Values
• Be fully committed to cultivating an “Employee First” work culture
• Results Driven
• Customer Focus
• Communication
• Job Skills Knowledge
• Builds/Leads Teams

KNOWLEDGE, SKILLS, AND ABILITIES:

• High level of attention to detail.
• Good verbal and written communication skills.
• Good interpersonal skills: able to work well with a wide range of people.
• Demonstrate dependently through good attendance and adherence to timelines and schedules.
• The ability to navigate within Goodwill’s territory.
• Must be able to adapt to growth in a changing environment within the agency.
• Strong organizational and time management skills and the ability to work on several projects at once.
• Good problem-solving skills.
• Good follow through on projects and deliverables.
• Good decision-making skills.
• Ability to complete and maintain:
• CPR and First Aid certification.

• Proficiency in Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.

PHYSICAL REQUIREMENTS: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This work is physical and requires the following activities: Standing, walking, twisting, bending, grabbing, and reaching for long periods of time; occasional squatting, kneeling, driving, grasping, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing and visual acuity.

• The ability to push, pull, and lift up to 50 pounds with or without accommodations.
• Must be able to stand, bend, kneel and reach for long periods of time (up to 10 hours a day).
• Must be able to maneuver 200 lbs., pull utility carts on wheels on and off trucks.
• Employee is required to operate a computer, handle textiles and donated goods.
• This is considered a safety sensitive position. No level of impairment from drugs, alcohol or prescription medications will be acceptable while performing the essential functions of this job.

WORKING CONDITIONS:

• Work in climate-controlled atmosphere majority of time but will be exposed to airborne particles such as dust, mold, dirt, and pollen as well as extreme heat and cold.
• Must be available to work during operating hours as needed for business operations. Work schedule may include days, evenings, weekends, holidays and black put periods which may vary from week to week.
• Works 40-hours per week or more when required.
• Moderate noise level.
• Frequent travel through the region.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

Job Type: Full-time

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